Episodes

  • Ep. 63 - The 2 Decisions To Become A Happier Leader

    Ep. 63 - The 2 Decisions To Become A Happier Leader
    Oct 16 2024
    In this edition of the Memory Makers Podcast, hosts Danny Gruening and Russ Van Natta share the 2 decisions to become a happier leader. We discuss how shifting our attention from what we lack to what we can control will lead to less stress and more success. With practical examples for FEC operators, we highlight the power of controlling your focus and seeking solutions. Tune in for insights on balancing ambition and gratitude while maintaining a healthy mindset to tackle challenges head-on.
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    20 mins
  • Ep. 62 - The Guide To Understanding FEC Credit Card Processing Featuring Leslie Legel

    Ep. 62 - The Guide To Understanding FEC Credit Card Processing Featuring Leslie Legel
    Oct 9 2024
    In this week’s episode of the Memory Makers Podcast, host Russ Van Natta is joined by Leslie Legel, Director of Payments at CenterEdge Software to share the guide to understanding FEC credit card processing. Leslie addresses the challenges operators face with fees and integration while sharing her insights on simplifying payment systems. Tune in for valuable tips on navigating the payment landscape, optimizing operational processes, and making informed financial decisions to create memorable experiences for guests!
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    29 mins
  • Ep. 61 - How Cinema Entertainment Centers Are Evolving

    Ep. 61 - How Cinema Entertainment Centers Are Evolving
    Oct 2 2024
    In this edition of the Memory Makers Podcast, hosts Danny Gruening and Russ Van Natta discuss how cinema entertainment centers are evolving. We explore how movie theaters are transforming by adding entertainment options like arcades, bowling, and escape rooms to increase guest stay, frequency of visits, and revenue. We also highlight successful examples from cinema groups incorporating these attractions and discuss the benefits for operators looking to diversify. Tune in for insights on how cinemas can enhance the guest experience and stay competitive in today’s market.
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    32 mins
  • Ep. 60 - Cost-Cutting and Automation Strategies for FECs ft. Megan Zemaitis of ROLLER

    Ep. 60 - Cost-Cutting and Automation Strategies for FECs ft. Megan Zemaitis of ROLLER
    Sep 25 2024
    In this week's episode of the Memory Makers Podcast, Russ Van Natta is joined by Megan Zemaitis from ROLLER to share cost-cutting and automation strategies for FECs. In our fifth episode of the Amusement 360 Partnership Series, Megan provides practical advice on using self-serve kiosks, smart energy systems, and targeted marketing. This episode is a must-listen for operators looking to boost efficiency and guest satisfaction.
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    35 mins
  • Ep.59 - Create Zombie Loyalists with Amazing Service

    Ep.59 - Create Zombie Loyalists with Amazing Service
    Sep 18 2024
    In this edition of the Memory Makers Podcast, hosts Danny Gruening and Russ Van Natta share ways to create zombie loyalists with amazing service. They explore how exceptional guest service can reduce staff turnover, increase revenue, and enhance customer retention. The episode also features insights on measuring guest experience metrics and a review of Peter Shankman’s Zombie Loyalists, a book that highlights how businesses can turn customers into die-hard fans. Whether you're managing a family entertainment center or any guest-facing business, this episode is packed with actionable tips to boost your success!
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    21 mins
  • Ep. 58 - Selecting the Right Payment Partner for your FEC ft. Jeremy Dickamore of Embed

    Ep. 58 - Selecting the Right Payment Partner for your FEC ft. Jeremy Dickamore of Embed
    Sep 4 2024
    In this week's episode of the Memory Makers Podcast, Russ Van Natta sits down with Jeremy Dickamore from Embed for an insightful discussion on selecting the right payment partner for your FEC. In our forth episode of the Amusement 360 Partnership Series, Jeremy dives deep into the benefits of going cashless, including increased customer spending, enhanced convenience, and streamlined operations. Whether you're new to the industry or a seasoned operator, this episode offers actionable intel on how to elevate your business with modern payment solutions.
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    30 mins
  • Ep. 57 - How To Avoid The Advice Trap

    Ep. 57 - How To Avoid The Advice Trap
    Aug 30 2024
    In this edition of the Memory Makers Podcast, hosts Danny Gruening and Russ Van Natta discuss how to avoid the advice trap. Through the lens of Michael Bungay Stanier's books, The Coaching Habit and The Advice Trap, we explore how leaders in entertainment businesses can avoid the pitfalls of over-dependence, overwhelm, and disengagement. By shifting from advice-giving to asking the right questions, you'll empower your employees better. Tune in to learn how to break free from these "advice monsters" and foster a more self-sufficient and innovative team.
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    25 mins
  • Ep. 56 - High Impact Communication Tips From A Hostage Negotiator, Scott Harvey

    Ep. 56 - High Impact Communication Tips From A Hostage Negotiator, Scott Harvey
    Aug 21 2024
    In this episode of the Memory Makers Podcast, Russ Van Natta welcomes Scott Harvey, a former FBI-trained hostage negotiator turned communication expert to share high impact communication tips. Scott shares compelling stories from his law enforcement career, offering invaluable lessons on the importance of effective communication. He reveals how clear, empathetic communication can prevent small issues from escalating, both in the workplace and with customers. Whether you’re managing a team or interacting with guests at your family entertainment center, Scott’s insights will help you navigate challenges and create stronger, more positive connections.
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    28 mins