• Navigating the Future of Restaurant Technology: A Chat with NRN's Senior Tech reporter Joanna Fantozzi

  • Sep 30 2024
  • Length: 37 mins
  • Podcast

Navigating the Future of Restaurant Technology: A Chat with NRN's Senior Tech reporter Joanna Fantozzi

  • Summary

  • Navigating the Evolving Landscape of Restaurant Technology with Joanna Fantozzi

    In this episode of the Restaurant Technology Guys podcast, we are joined by Joanna Fantozzi, a senior editor at Nation's Restaurant News and Restaurant Hospitality. Joanna shares her journey in the restaurant tech space, discussing her role in covering tech, legislation, and specific companies within the industry. The conversation delves into the current state of restaurant technology, emphasizing the importance of mastering basic tech functionalities, such as digital ordering and payment solutions, before embracing advanced technologies like AI and robotics. Joanna also highlights the critical role of loyalty programs, data analytics, and personalized guest experiences in today's market. The episode concludes with insights into upcoming industry events and ways to stay informed about the latest trends in restaurant technology.

    00:00 Introduction and Guest Introduction
    00:33 Joanna's Background and Career Journey
    01:22 Passion for Restaurants and Hospitality
    02:57 State of Restaurant Technology
    04:13 Challenges and Basics of Restaurant Tech
    05:53 Importance of Seamless Customer Experience
    17:59 Loyalty Programs and Customer Data
    27:24 Future of Restaurant Technology
    32:40 Events and Staying Connected
    35:50 Conclusion and Final Thoughts

    Show more Show less
activate_Holiday_promo_in_buybox_DT_T2

What listeners say about Navigating the Future of Restaurant Technology: A Chat with NRN's Senior Tech reporter Joanna Fantozzi

Average customer ratings

Reviews - Please select the tabs below to change the source of reviews.