• Reimagining Restaurant Delivery: Insights from Meredith Sandland

  • Sep 9 2024
  • Length: 36 mins
  • Podcast

Reimagining Restaurant Delivery: Insights from Meredith Sandland

  • Summary

  • In this episode of the Restaurant Technology Guys podcast, the hosts welcome back Meredith Sandland, CEO of Empower Delivery. Meredith offers insights into the evolution of restaurant technology and the importance of efficient delivery systems. She discusses how her company, Empower Delivery, spun out from ClusterTruck, aims to streamline the delivery process for restaurants by offering an end-to-end order fulfillment system. The conversation delves into the challenges of third-party delivery services, the importance of first-party delivery to control guest experiences, and the concept of using gig workers as in-house delivery drivers. Meredith also shares her perspectives on the current state of delivery services and how restaurants can adapt to changing consumer behaviors and rising costs.

    00:00 Introduction and Guest Introduction
    00:26 Meeting Through the Book
    01:30 Empower Delivery and ClusterTruck
    04:52 First Party vs Third Party Delivery
    06:47 Challenges and Solutions in Delivery
    11:48 Current State of Delivery
    18:34 Reflecting on Purposeful Actions
    18:55 Three Types of Restaurants and Delivery Strategies
    22:11 Challenges and Solutions in Delivery
    25:05 The Role of Technology in Delivery Management
    29:32 Consulting and Onboarding for Restaurants
    33:57 Getting in Touch and Final Thoughts

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