Mins, MIPs, and Why Numbers Matter (But People Matter More)

In this episode, Chase and Ryan take you behind the scenes of how they run their practices, diving into the concept of "Mins" (Most Important Numbers) and "MIPs" (Most Important People). If you’re thinking this sounds like corporate jargon, think again—these are the tools that help their team know what winning looks like and stay connected to the bigger picture.

They share how implementing these systems across their offices has transformed their team culture, empowered employees, and made their practice more efficient than ever. Along the way, they swap stories about early missteps (like accidentally handing out pens with Chase’s personal cell phone number) and how even the smallest changes—like tracking how fast a room can be flipped—can make a massive difference.

But at its heart, this episode is about more than numbers. It’s about the people behind them. Chase and Ryan reflect on how focusing on service and relationships—not just revenue—has been the foundation of their success. Plus, they discuss the lessons they’ve learned from Gino Wickman’s book Traction and how its principles have shaped their business approach.

Whether you’re looking to implement these strategies in your practice or just curious about how dentists can optimize workflows while staying people-focused, this episode has something for everyone.

👉 Hit play now and find out how to balance numbers and humanity in your dental practice!

LINKS:

https://www.thedentistsshow.com

Episode Minute By Minute:

• 00:00 Welcome to The Dentists Show!
• 02:00 What are Mins and MIPs? Breaking down the basics.
• 05:00 Why numbers matter: Empowering your team with clarity and goals.
• 09:00 Tracking efficiency: From fluoride acceptance rates to room turnover.
• 12:00 The role of leadership: Explaining the “why” behind every number.
• 15:00 Service vs. sales: Why relationships always come first.
• 18:00 Lessons from Traction: Simplifying processes for team success.
• 22:00 Chase’s pen fail: Why his personal number ended up in patients’ hands.
• 25:00 Final thoughts: Making numbers meaningful by focusing on people.

Numbers don’t lie, but they can definitely confuse. In this episode, Chase and Ryan take a deep dive into the importance of knowing your numbers and how paying attention to the right metrics can transform your dental practice. Spoiler: It’s not just about the money—it’s about making smart, data-driven decisions to grow sustainably.

They break down essential numbers every dentist should track, from top-line revenue and overhead to team costs, supply budgets, and marketing expenses. Whether you’re running a solo practice or managing multiple offices, understanding these figures is critical to staying profitable and avoiding burnout.

Chase and Ryan share practical tips for monitoring your KPIs, negotiating with suppliers, and identifying red flags before they become big problems. They also tackle common myths about scaling and explain why bigger isn’t always better—unless you know how to manage your numbers effectively.

👉 Hit play now to discover how tracking just a few key metrics can take your practice to the next level and what Chase and Ryan are looking at in their own offices in 2025!

LINKS:

https://www.thedentistsshow.com

Episode Minute By Minute:

• 00:00 Welcome to The Dentists Show!
• 03:00 Why knowing your numbers is essential for growth.
• 06:00 Top-line revenue: The cornerstone of practice success.
• 09:00 Fixed vs. variable expenses: What every dentist needs to understand.
• 12:00 The team cost dilemma: Why bigger teams aren’t always more productive.
• 15:00 Supply budgets: Where to save and where to invest.
• 18:00 Marketing expenses: How much should you really spend?
• 22:00 The 20% rule: What profitability should look like in a thriving practice.
• 25:00 Final thoughts: Take control of your numbers, take control of your future.

Who Really Needs New Patients? Let’s Talk About Customer Experience

In this episode, Chase and Ryan tackle the big question: Do you actually need new patients—or is the real focus on keeping the ones you have? Spoiler alert: It’s all about creating an unforgettable customer experience.

They dive into what sets their practices apart, sharing insights on building trust, intentional first impressions, and why your new patient process might be the secret sauce to long-term success. From greeting patients by name the moment they walk in to creating a seamless and welcoming journey, Chase and Ryan outline how their system helps even the newest team members look like seasoned pros.

You’ll also hear some laugh-out-loud moments as the duo recounts their own experiences with team training, awkward handshakes, and the importance of building genuine connections with patients. Whether you’re looking to refine your new patient process or simply curious about what makes a practice thrive, this episode is packed with actionable tips and plenty of humor.

👉 Hit play now to learn how to level up your customer experience—and why it’s the key to keeping patients (and your team) happy for the long haul.

LINKS:

https://www.thedentistsshow.com

Episode Minute By Minute:

• 00:00 Welcome to The Dentists Show!
• 03:00 Does your office need new patients—or better systems?
• 06:00 The first impression: What your front desk team says matters.
• 09:00 Why trust is the foundation of your new patient process.
• 12:00 Building genuine connections: Small actions, big results.
• 16:00 The black belt level of customer experience: Step-by-step.
• 20:00 How investing in your team makes your office stand out.
• 25:00 Final thoughts: Make your patients talk about you—in a good way.

The Secret to Hitting Your Goals in Dentistry (and Beyond)

Setting goals can feel daunting, but what if there’s a better way to approach them? In this episode, Chase and Ryan share their tried-and-true methods for setting goals that inspire action, not overwhelm. Whether you’re running a $1 million practice or pushing toward $10 million, these tips are for you.

The guys break down why traditional goal-setting doesn’t always work and how they’ve evolved their strategies as their practices have grown. They dive into how to set achievable targets, measure success, and rally your team around a common vision. Plus, they discuss why your goals should balance ambition with practicality—and the surprising ways they’ve learned to adapt when plans don’t go perfectly.

This episode is packed with stories, examples, and actionable advice that will help you set smarter goals for 2025 (and beyond). And, as always, there are a few laughs and tangents along the way.

👉 Ready to level up your goal-setting game? Hit play and start building a more intentional, successful practice.

LINKS:

• www.thedentistsshow.com
• Free Gift: www.thedentistsshow.com/downloads/the8lessons

Episode Minute By Minute:

• 00:00 Welcome to The Dentists Show!
• 02:00 Chase and Ryan on winter weather and Spokane adventures.
• 05:00 The pitfalls of traditional goal-setting in dentistry.
• 09:00 How Chase went from random goals to intentional planning.
• 12:00 Breaking down goals into achievable steps for your team.
• 18:00 Why balancing ambition with practicality is key.
• 22:00 Real-world examples of how to grow revenue with specific goals.
• 28:00 Final thoughts: Build goals that inspire action, not overwhelm.

Should You Be Funny as a Dentist? Here’s Why It Might Matter More Than You Think

Is it okay to joke around with your patients? Should you be the funny dentist, or does that risk your professionalism? In this episode, Chase and Ryan dig deep into the role of humor in dentistry—and whether it can actually make you a better dentist.

Let’s face it: going to the dentist isn’t exactly at the top of most people’s “favorite things to do” list. So, what happens when you throw in a little humor? Chase and Ryan share stories about how they’ve used jokes (good ones and questionable ones) to break the ice, calm nerves, and build better relationships with patients.

They dive into the psychology behind humor and why it’s such a powerful tool—not just for connecting with patients, but for creating a practice culture that people actually want to be part of. Along the way, they share their favorite go-to jokes (you might want to steal a few) and the moments when humor helped diffuse tricky situations.

But they don’t stop there. They also explore the line between being approachable and staying professional, how humor can vary depending on the patient, and why dentists sometimes get a bad rap as being “all business.” Spoiler: They think dentists might be funnier than they’re given credit for.

Whether you’re a dentist looking to lighten the mood or just wondering if a little laughter can actually make a difference, this episode will have you rethinking how you interact with patients—and maybe even your team.

👉 Hit play now to join the conversation and decide for yourself: Should you be the stand-up comedian of your office, or just leave the jokes to Chase and Ryan?

LINKS:

• www.thedentistsshow.com
• Free Gift: www.thedentistsshow.com/downloads/the8lessons

Episode Minute By Minute:

• 00:00 Welcome to The Dentists Show!
• 02:00 The psychology of humor in the dental chair.
• 05:00 Are dentists the real engineers of the mouth?
• 09:00 Breaking the ice: The jokes Chase and Ryan love (and hate).
• 12:00 Patient reactions to humor: The good, the bad, and the awkward.
• 15:00 Does being funny make you a better dentist—or just a memorable one?
• 20:00 Final thoughts: How humor can build trust and grow your practice.

Let’s talk money—more specifically, let’s talk about the most profitable procedure in dentistry. You probably have a guess, right? Well, in this episode, we’re going to break it all down. From extractions to implants and everything in between, we’re diving into what makes a procedure both profitable for your practice and valuable for your patients.

But first, we’ll take a little detour (or maybe a big one—who’s counting?). There’s Blockbuster nostalgia, some truly awkward stories about movie ratings, and even a rabbit-breeding tangent we didn’t see coming. Don’t worry—if you’re short on time or just want to skip our epic banter, jump to the 10-minute mark. We won’t be offended lol.

Let's jump in by reflecting on something important: how confidence in your craft can shape the success of your practice. We share personal stories about what it took to tackle big procedures early in our careers and the mentors who gave us the push we needed. Whether it was mastering same-day implants or understanding why extractions can be a goldmine, those moments defined how we approach dentistry today. So, if you are into self-learning and willing to invest in your skills, we share some ideas of how to start.

We also explore why some dentists hold themselves back and how overcoming fear and hesitation can unlock incredible growth—not just in your wallet but in patient trust and satisfaction.

Once we get into it, you’ll learn why some procedures are worth your time and effort, while others might not be pulling their weight. If you’re ready to maximize your profitability and take your skills to the next level, this episode is for you.

👉 Hit play now and see if you’re leaving money (and happy patients) on the table!

LINKS:

• www.thedentistsshow.com
• Free Gift: www.thedentistsshow.com/downloads/the8lessons

Episode Minute By Minute:

• 00:00 Welcome to Episode 8—Chase and Ryan Banter Begins
• 03:00 Why confidence matters in high-value procedures
• 09:00 Funny disclaimer: Skip to here for today’s topic!
• 10:00 What’s the most profitable procedure in dentistry?
• 12:00 Why extractions are a huge moneymaker
• 15:00 Root canals vs. extractions: What’s really worth it?
• 20:00 Same-day implants: Game-changer or time suck?
• 25:00 Building confidence in high-value procedures
• 30:00 How to grow your skills and your revenue
• 35:00 Final thoughts: Put the patient first, and the profits will follow

Can You Be the LeBron James of Dentists and Make $10M a Year?

In this episode, Chase and Ryan dive into the big question: What does it take to earn $10 million a year as a dentist? Spoiler alert—it’s not just about drilling and filling.

They break down three key strategies to create enough value in the world to achieve that kind of success. From delegating and scaling your team to taking calculated risks and building an incredible culture, this conversation is packed with actionable advice and a few laughs along the way (because what’s a dental podcast without some humor?).

Chase and Ryan share insights on leveraging your unique skills, empowering others, and why creating a team-focused culture is the secret to unlocking higher levels of success. They even compare dentists to NBA players—exploring why some reach superstar status while others stay in the minor leagues.

Whether your goal is to hit $10 million, $1 million, or just build a practice you’re proud of, this episode will challenge you to think bigger and take the right steps toward success.

👉 Hit play now to hear their strategies, stories, and advice on becoming the “LeBron James of dentistry.”

LINKS:

• www.thedentistsshow.com

• Free Gift: www.thedentistsshow.com/downloads/the8lessons

Episode Minute By Minute:

• 00:00 Welcome to The Dentists Show!
• 02:00 What makes LeBron James a $50M player—and how it relates to dentists.
• 05:00 The average dentist salary vs. the $10M dentists—what’s the difference?
• 09:00 Strategy 1: Delegate and scale your team effectively.
• 12:00 Strategy 2: Take calculated risks to grow your practice.
• 16:00 Strategy 3: Build a team-focused culture that drives success.
• 20:00 Why creating value is the key to financial and professional growth.
• 25:00 Final thoughts: Aim high and start taking action today.

In this episode, we’re tackling a tough but necessary topic: when (and how) to fire a hygienist. Let’s be clear—hygienists are the backbone of our practices, and we’re lucky to work with some truly incredible ones. But every now and then, a bad apple sneaks in, and it becomes clear they’re just not the right fit for the team.

We get into what makes a great hygienist (hint: humility, teamwork, and patient care are at the top of the list), and we share some real-life examples of when things didn’t work out. From hygienists who refuse to clean their own instruments to those who clash with the team culture, we’re breaking down how to identify red flags and when it’s time to let someone move on.

But this isn’t just about saying goodbye—it’s about building an amazing team that aligns with your practice’s values and vision. We also share tips for hiring hygienists who will thrive in your office and how to create an environment where they can grow and succeed.

👉 Hit play now to hear our full conversation, and don’t forget to check out the free PDF download of our 8 Lessons for Growing a $20M Practice!

Share your thoughts or your own team-building stories in the comments below! Visit www.thedentistsshow.com for more insights and resources.

www.thedentistsshow.com/downloads/the8lessons/

Episode Minute By Minute:

• 00:00 Welcome to The Dentists Show!
• 01:00 Why this topic matters: Firing vs. letting go.
• 02:30 What makes a great hygienist? Key traits to look for.
• 07:00 Red flags: When a hygienist doesn’t fit your culture.
• 12:00 Building rapport with patients: A must-have skill.
• 15:00 Prepping patients for the dentist—how top hygienists do it.
• 18:00 Real stories: The ones we’ve had to let go.
• 22:00 Why letting someone go can save your team culture.
• 25:00 Tips for hiring hygienists who align with your vision.