Episodes

  • UVP - 309 - Can RVTs And VPAs Coexist

    UVP - 309 - Can RVTs And VPAs Coexist
    Oct 16 2024
    Should veterinary medicine introduce a mid-level practitioner role? With the landscape of veterinary care changing, there's a proposal in Colorado to create a Veterinary Professional Associate (VPA) role, sitting between licensed technicians and veterinarians. In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss discuss the potential impact of expanding technician responsibilities and how this could redefine roles in general practice. What does this mean for access to veterinary care, the utilization of support staff, and the future of our profession? They explore the nuances of this issue, touching on staffing shortages, licensing, and the evolving structure of veterinary practices. Whether you're a veterinarian, practice manager, technician, or a passionate veterinary professional, this conversation is a must-listen as we navigate the possibilities and challenges ahead. Let’s get into this episode! 🌟 Check out Dr. Andy Roark's Article! https://todaysveterinarybusiness.com/general-practice-discharge-notes-0424/ Dr. Andy Roark is a practicing veterinarian, international speaker, author, and media personality. He is the founder of the Uncharted Veterinary Conference and DrAndyRoark.com. He has been an award-winning columnist for DVM360 and his popular Facebook page, website, podcast, and YouTube show reach millions of people every month. Dr. Roark has received the NAVC Practice Management Speaker of the Year Award three times, the WVC Practice Management Educator of the Year Award, the Outstanding Young Alumni Award from the University of Florida’s College of Veterinary Medicine, and the Veterinarian of the Year Award from the South Carolina Association of Veterinarians. 🌟 Get Sh*t Done at the Uncharted Get Sh*t Done Conference 2024! https://unchartedvet.com/uncharted-gsd-2024/ Feeling swamped by practice chaos? On October 23rd, take control with our 1-day live, interactive virtual conference designed to help practice leaders like you align your team and get sh*t done. Customize your learning experience with dynamic workshops, Choose Your Own Adventure sessions, and practical strategies to tackle your biggest challenges. This isn’t just another virtual event—it's your chance to master resilience, improve communication, and achieve your goals. Registration is now open—don’t miss out on transforming the way you work! 🌟 Level Up at the 2024 Practice Owner Summit! https://unchartedvet.com/practice-owner-summit-2024/ Ready to stop spinning your wheels and start thriving? From December 5-7, 2024, the Uncharted Practice Owner Summit in Atlanta is the place for veterinary practice owners ready to grow their business and find balance. Connect with like-minded owners who understand your challenges, learn proven strategies from top experts, and work on your long-term goals in a collaborative, fun environment. Whether you're looking to streamline operations or simply get more time back in your day, this summit will give you the tools to transform your practice. Secure your spot now and join a community that supports your vision! Upcoming events: unchartedvet.com/upcoming-events/ All Links: linktr.ee/UnchartedVet Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag
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    48 mins
  • 308 - Can They Do Homework On The Clock?

    308 - Can They Do Homework On The Clock?
    Oct 9 2024
    A medical director is having trouble navigating the balance between supporting paraprofessional staff in tech school and ensuring they have the necessary technical skills for their role. In this episode of the Uncharted Veterinary Podcast, Stephanie and Dr. Andy Roark discuss a specific scenario where a veterinary assistant, allowed to study on the clock, is struggling with skill development. The conversation turns into a thoughtful debate about trust, team expectations, and the challenges of leading a veterinary team with fairness and empathy. They explore how communication and adjusting expectations can prevent feeling like the "bad guy" while supporting staff in skill growth. Let's get into this episode! 🌟 Get Sh*t Done Conference 2024 – Your Blueprint for Practice Success! https://unchartedvet.com/uncharted-gsd-2024/ Are you ready to break free from the daily chaos of managing a veterinary practice? On October 23rd, join the Uncharted Get Sh*t Done Conference, a virtual event designed for veterinary practice managers and leaders who want to take control and see real results. With interactive workshops focused on building resilience, optimizing team communication, and enhancing client service, this one-day event will help you master the tools needed to lead your team effectively. This isn’t just a conference—it’s a community-driven experience where you’ll connect with peers who understand your challenges. Don’t wait—secure your spot and start making meaningful changes in your practice now! 🌟 Unlock Your Leadership Potential at the 2024 Practice Owner Summit! https://unchartedvet.com/practice-owner-summit-2024/ As a veterinary practice owner, you know how easy it is to get caught up in the daily grind. That’s why the 2024 Practice Owner Summit, happening from December 5-7 in Atlanta, is the perfect opportunity to take a step back and focus on your long-term goals. This event is designed to provide practice owners with the essential skills they need to run a successful business—from financial strategies to leadership development. Plus, you’ll get to connect with other owners who know exactly what you’re going through. Ready to work on your practice instead of in it? Register now and join a community that will help you take your practice to the next level! All Links: linktr.ee/UnchartedVet Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag
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    50 mins
  • 307 - Training On 'Emotional Intelligence' Is The WRONG Way To Fix Your Client Service Problem

    307 - Training On 'Emotional Intelligence' Is The WRONG Way To Fix Your Client Service Problem
    Oct 2 2024
    A Practice Manager is struggling with younger team members' reactions to client disagreements. The leader is frustrated with the team’s hypersensitivity to client interactions, particularly around money and customer service, which is resulting in feedback that the practice feels cold and transactional. In this episode of the Uncharted Veterinary Podcast, Practice Management Super Nerd, Stephanie Goss and Dr. Andy Roark explore how to shift the team’s culture towards empathy and understanding, while also addressing issues of emotional intelligence, client interactions, and accountability. They emphasize the importance of avoiding generational stereotypes and focus on actionable strategies to create a supportive, client-centered environment. Let's get into this episode! 🌟 Get Sh*t Done Conference 2024 – The Ultimate Guide for Veterinary Leaders! https://unchartedvet.com/uncharted-gsd-2024/ Is managing your veterinary practice starting to feel like constant chaos? It’s time to take back control. On October 23rd, join the Uncharted Get Sht Done Conference, a dynamic virtual event crafted specifically for veterinary practice managers and leaders. Packed with interactive sessions focused on team alignment, communication strategies, and boosting client satisfaction, this conference is designed to help you get results that stick. Whether you're struggling with burnout or just looking for fresh ways to lead, this is your chance to connect with a supportive community and develop the practical tools you need to thrive. Don’t miss out—register today and start getting sh*t done! 🌟 Elevate Your Practice at the 2024 Practice Owner Summit! https://unchartedvet.com/practice-owner-summit-2024/ As a veterinary practice owner, you deserve a business that works for you, not the other way around. From December 5-7, 2024, join us in Atlanta for the Practice Owner Summit, where you’ll learn the essential business and leadership strategies that can transform your practice. Designed specifically for veterinary practice owners, this event offers expert-led workshops, networking opportunities, and practical takeaways to help you streamline your operations and set your practice up for long-term success. It’s not just about attending a conference—it’s about joining a community that understands your journey. Reserve your spot today and start shaping the future of your practice! Upcoming events: unchartedvet.com/upcoming-events/ All Links: linktr.ee/UnchartedVet Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag
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    57 mins
  • 306 - I Hate That The Team Bashes Clients!

    306 - I Hate That The Team Bashes Clients!
    Sep 25 2024
    In this episode, Dr. Andy Roark and Stephanie Goss tackle a mailbag question from a technician struggling with negativity in their clinic, where team members have started complaining about clients after a recent workflow change. The hosts discuss how small behaviors like eye-rolling and client bashing can create a toxic work environment if left unchecked, especially when clients might overhear. They explore the importance of setting personal boundaries, leading by example, and addressing frustrations constructively to maintain a positive workplace culture. Tune in for practical strategies on how to approach tough conversations, support your team, and foster a respectful clinic atmosphere, all while protecting your own peace of mind. 🌟 Get Sh*t Done Conference 2024 – Take Charge of Your Veterinary Practice! https://unchartedvet.com/uncharted-gsd-2024/ Feeling like practice life is running you instead of the other way around? On October 23rd, join the Uncharted Get Sh*t Done Conference, a high-energy, live virtual event designed for veterinary leaders who are ready to break through the chaos and make real progress. With interactive, customizable sessions focused on resilience, communication, and customer service, you’ll walk away with practical strategies you can implement right away. Don’t miss out—this is your chance to connect with a supportive community and reclaim control of your practice. Register now and make 2024 your year of action! 🌟 Level Up at the 2024 Practice Owner Summit! https://unchartedvet.com/practice-owner-summit-2024/ Ready to stop spinning your wheels and start thriving? From December 5-7, 2024, the Uncharted Practice Owner Summit in Atlanta is the place for veterinary practice owners ready to grow their business and find balance. Connect with like-minded owners who understand your challenges, learn proven strategies from top experts, and work on your long-term goals in a collaborative, fun environment. Whether you're looking to streamline operations or simply get more time back in your day, this summit will give you the tools to transform your practice. Secure your spot now and join a community that supports your vision! Upcoming events: unchartedvet.com/upcoming-events/ All Links: linktr.ee/UnchartedVet Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag
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    46 mins
  • 305 - Frustrated With Taking Breaks.. And Not Taking Breaks

    305 - Frustrated With Taking Breaks.. And Not Taking Breaks
    Sep 18 2024
    A practice manager is frustrated by team members delaying lunches and taking disruptive trips to the breakroom, which leaves the afternoon understaffed and creates tension among the senior team. In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Andi Davison tackle a challenging mailbag question: how to manage staff taking breaks, ordering food, and maintaining workflow. Dr. Roark and Andi break down how to approach this situation from a place of curiosity and empathy, exploring the reasons behind these behaviors while still maintaining boundaries and fairness. They share strategies on addressing break policies, fostering a positive work environment, and ensuring everyone feels supported while keeping operations running smoothly. Andi Davison has been on the wild ride of veterinary medicine since 2001, having started as a vet tech and eventually becoming the veterinary care manager at the University of Florida's large animal hospital. Alongside her veterinarian husband, Dr. Mike Davison, she opened Davison Veterinary Medicine, serving mixed-animal clients for nine years. Now, as a Positive Change Agent with Flourish Veterinary Consulting, Andi is committed to helping veterinary professionals thrive, drawing on her extensive experience to promote positive change in the industry. Tune in to learn how you can create a healthier work environment by approaching conflicts with kindness and setting clear, manageable expectations for your team 🌟 Get Sh*t Done Conference 2024 – Unlock Your Practice’s Potential! https://unchartedvet.com/uncharted-gsd-2024/ Feeling like the chaos of practice life is holding you back? On October 23rd, join us for the Uncharted Get Sh*t Done Conference, a live virtual event where you’ll tackle challenges head-on. Customize your learning journey with interactive workshops and hands-on sessions focused on building resilience, improving team communication, and mastering customer service. Ready to work on what matters most to you? Let’s get sh*t done—together! Register now and reclaim your practice! 🌟 Transform Your Practice at the 2024 Practice Owner Summit! https://unchartedvet.com/practice-owner-summit-2024/ Ready to take control of your veterinary practice and achieve the balance you’ve been searching for? From December 5-7, 2024, join fellow practice owners in Atlanta for the Practice Owner Summit. Discover essential business strategies, work on your long-term vision, and connect with peers who understand the unique challenges of ownership. Learn from industry experts, step out of the day-to-day grind, and leave with the tools to make your practice thrive. Sign up today and start building the future you deserve! Upcoming events: unchartedvet.com/upcoming-events/ All Links: linktr.ee/UnchartedVet Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag
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    48 mins
  • 304 - How Do I Teach Accountability

    304 - How Do I Teach Accountability
    Sep 11 2024
    A manager with fantastic team leads—dedicated, hardworking, and aligned with the clinic’s mission—struggles to help these leads transition from being top team members to effective leaders who can manage and hold their peers accountable. In this episode of the Uncharted Veterinary Podcast, Andy and Stephanie break down the challenges of shifting from being "one of the team" to being the person responsible for enforcing standards and accountability. They explore why this transition can be so difficult and offer practical advice on how to empower your team leads, set clear expectations, and provide the right kind of support as they grow into their new roles. If you’ve ever promoted a team member to a leadership position and found they struggled with managing their former peers, this episode is packed with insights and strategies to help you and your team leads succeed. Let's get into this episode... 🌟 Take Your Leadership to New Heights at the Uncharted Team Leads Summit! www.unchartedvet.com/tls2024 Mark your calendar for September 18th and get ready for a game-changing day at the Uncharted Team Leads Summit! Designed for veterinary team leads, this summit is packed with dynamic workshops and expert-led sessions that will sharpen your leadership skills. Learn influential leadership strategies from Dr. Andy Roark, elevate workplace morale with Sarah Parsons, and master conflict resolution with Maria Pirita. Plus, discover how to transition from rule enforcer to empowering coach with Kelsey Beth Carpenter and Tyler Grogan. This is your opportunity to break through challenges, inspire your team, and step up as a leader. Secure your spot today and transform the way you lead! 🌟 Get Sht Done at the Uncharted Get Sht Done Conference 2024! https://unchartedvet.com/uncharted-gsd-2024/ Feeling swamped by practice chaos? On October 23rd, take control with our 1-day live, interactive virtual conference designed to help practice leaders like you align your team and get sh*t done. Customize your learning experience with dynamic workshops, Choose Your Own Adventure sessions, and practical strategies to tackle your biggest challenges. This isn’t just another virtual event—it's your chance to master resilience, improve communication, and achieve your goals. Registration is now open—don’t miss out on transforming the way you work! Upcoming events: unchartedvet.com/upcoming-events/ All Links: linktr.ee/UnchartedVet Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag
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    58 mins
  • 303 - Schedule Freaks The Team Out

    303 - Schedule Freaks The Team Out
    Sep 4 2024
    How do you manage staff anxiety about the upcoming schedule without turning away clients and compromising care? In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and practice management super star, Stephanie Goss dive into a mailbag question that resonates deeply with many veterinary teams. A concerned manager writes in about their team’s growing habit of preemptively freaking out when they see a busy day ahead, leading to requests for limiting appointments and turning pets away, even though most days end up going smoothly. Stephanie Goss, with her extensive experience in practice management, and Dr. Andy Roark tackle this issue head-on, discussing the delicate balance between preparing for a busy schedule and maintaining a calm, productive work environment. They explore the common cognitive biases like catastrophizing and negativity bias that can exacerbate these fears and share actionable strategies for addressing these challenges. Together, they walk you through action steps that you can implement in your clinic to avoid this chicken little mentality. Let's get into this episode.... 🌟 Strengthen Your Team's Leadership with the Leadership Essentials Certificate! Access it here: https://unchartedvet.com/certificates/ Looking to empower your veterinary leadership team? The Leadership Essentials Certificate offers 8 hours of focused CE to help you build a high-functioning, cohesive team. This course is perfect for Uncharted members who want to refine their leadership skills and drive their practice forward. Not a member yet? Now’s your chance to join the Uncharted community and gain access to the Leadership Essentials Certificate! Register today at https://unchartedvet.com/uvc-membership/ and make a profound impact on your professional journey. 🌟 Elevate Your Leadership at the Uncharted Team Leads Summit! www.unchartedvet.com/tls2024 Save the date for the Uncharted Team Leads Summit on September 18th! Immerse yourself in a full day of engaging workshops and thought-provoking sessions, all designed specifically for veterinary team leads. This year’s summit boasts an exceptional lineup, including Dr. Andy Roark’s session on mastering influential leadership techniques and Sarah Parsons’ workshop on boosting positivity and morale in the veterinary workplace. Discover the secrets of effective conflict resolution with Maria Pirita, and learn how to shift from rule enforcer to empowering coach with Kelsey Beth Carpenter and Tyler Grogan. This is your chance to refine your leadership abilities, overcome common hurdles, and elevate your team’s performance. Join us and revolutionize the way you lead and motivate! 🌟Discover Simparica Trio, a chewable tablet combining sarolaner, moxidectin, and pyrantel for triple protection. This innovative chewable defends against heartworm disease, ticks, fleas, and both roundworms and hookworms. It's also FDA-approved to prevent Lyme disease by targeting deer ticks. Exercise caution in dogs with a history of seizures, as sarolaner, part of the isoxazoline class, has been linked to neurologic side effects. The most frequently reported side effects include vomiting and diarrhea. For detailed prescribing information, visit SimparicaTrioDVM.com Upcoming events: unchartedvet.com/upcoming-events/ All Links: linktr.ee/UnchartedVet Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag
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    57 mins
  • 302 - Outdated Or Just Respectful Navigating Job - Hopping And Text Resignations

    302 - Outdated Or Just Respectful Navigating Job - Hopping And Text Resignations
    Aug 28 2024
    Are traditional expectations around resignations and job stability becoming outdated? A practice owner shares their concerns about the increasing trend of employees resigning via email or text and the prevalence of job-hopping on resumes. How can we navigate these changing norms without feeling out of touch? In this episode, Maria and Andy explore how to approach these issues with empathy and strategic thinking. They discuss practical steps for interviewing candidates with job-hopping histories, setting clear expectations during onboarding, and cultivating a workplace culture that encourages retention. Maria's deep understanding of leadership and her passion for helping others develop their skills make her the perfect guide for this conversation. Maria Pirita, a Certified Veterinary Practice Manager, Elite Fear Free Certified Veterinary Professional, and former hospital administrator, joins the conversation with her wealth of experience in veterinary medicine and leadership. Maria has spent over a decade in the field and over 20 years honing her leadership skills, making her an expert in helping veterinary leaders adapt to evolving workplace dynamics. Her background in veterinary marketing, team building, and positive work culture provides invaluable insights for addressing these modern challenges. For veterinary practice owners and managers facing the realities of today’s job market, this episode offers essential strategies for maintaining professionalism and respect while adapting to change. Join us as we tackle these critical issues with Maria’s expert guidance. 🌟 Step Up Your Leadership Game at the Uncharted Team Leads Summit! www.unchartedvet.com/tls2024 Mark your calendars for the Uncharted Team Leads Summit on September 18th! Dive into a day of dynamic workshops and insightful sessions tailored for veterinary team leads. This year’s summit features a standout lineup, including Dr. Andy Roark’s session on influential leadership techniques and Sarah Parsons’ workshop on injecting positivity and morale into the veterinary workplace. Learn the art of effective conflict mediation with Maria Pirita and transition from rule enforcer to empowering coach with Kelsey Beth Carpenter and Tyler Grogan. Don’t miss this opportunity to enhance your leadership skills, tackle common challenges, and lead your team to new heights. Join us to transform the way you lead and inspire! 🌟 Elevate your team's leadership capabilities! The Leadership Essentials Certificate, found here: https://unchartedvet.com/certificates/, provides 8 hours of targeted CE designed to empower veterinary leaders like you. This course equips your leadership team with the skills needed to run a high-functioning, united team. As part of the Uncharted membership, now is the perfect time to enhance your leadership prowess and propel your practice forward. If you're not a member, now's the time to join the community and get this Leadership Essentials Certificate included! Visit https://unchartedvet.com/uvc-membership/ to register and make a significant impact in your professional realm. Upcoming events: unchartedvet.com/upcoming-events/ All Links: linktr.ee/UnchartedVet Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag
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    52 mins