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Summary

In this conversation, Robert Clements from Assent Risk Management discusses the evolution of ISO standards, the role of consultants, and common misconceptions about ISO certification. He emphasises the importance of documentation, communication, and leveraging ISO standards for business growth. The discussion also covers the challenges faced during audits, the differences in approach for startups versus established businesses, and strategies for promoting ISO certification post-achievement.

Takeaways

ISO consulting has evolved significantly over the years.

Documentation should be practical and not overly burdensome.

Clients often misunderstand the role of consultants in ISO certification.

ISO standards can help businesses grow and scale effectively.

Internal audits are crucial for identifying potential risks.

Startups can benefit greatly from implementing ISO standards early on.

Communication with consultants is key to successful ISO implementation.

Overcomplicating ISO processes can hinder effectiveness.

Promoting ISO certification can enhance business credibility.

The human aspect of consulting is vital for successful client relationships.

Chapters

00:00 Introduction to Assent Risk Management

00:49 The Evolution of ISO Standards

03:02 Rob's Journey into ISO Consulting

05:19 Understanding the Role of a Consultant

08:48 Common Misconceptions about ISO Standards

10:42 The Importance of Documentation

12:41 Effective Communication in ISO Implementation

14:36 Changing Perceptions of ISO Standards

16:39 Knowledge Transfer and Client Involvement

19:02 The Leadership Role in ISO Implementation

21:30 Navigating the Certification Process

24:27 Tailoring Approaches for Startups vs Established Businesses

26:58 The Value of Internal Audits

29:17 Maximising the Benefits of Certification

32:04 Learning from Audit Experiences

34:27 Engaging Effectively with Consultants

Key Links

Auva Website: www.auva.com

Apple Podcast: https://podcasts.apple.com/gb/podcast/by-all-standards/id1771677594

Spotify: https://open.spotify.com/show/79OUNj3vY9dmESR3okwHJa?si=871837f56dc149b6

Youtube: https://www.youtube.com/@auvacertification/podcasts

LinkedIN: https://www.linkedin.com/company/auva-certification-ltd

Instagram: @auvacert

Michael Venner: https://www.linkedin.com/in/michaelvenner-isocertificationexpert/

Assent Risk Management Website: assentriskmanagement.co.uk & clemarkgroup.com

Rob Clements LinkedIN: https://www.linkedin.com/in/robert-clements-6a9a8b10/

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To learn more check out www.auva.com

Summary

In this conversation, Michael Venner and Ian Battersby delve into the intricacies of ISO systems, discussing the interconnectedness of standards, the impact of Annex SL, and the importance of context setting in management systems. They explore how risk assessments, operational controls, and management reviews play crucial roles in achieving intended outcomes. The discussion emphasises the need for clarity in documentation and the alignment of management systems with business strategies, ultimately advocating for a holistic approach to quality management.

Takeaways

• Implementing an ISO system requires a comprehensive understanding of interconnected clauses.
• The PDCA cycle is fundamental to effective management systems.
• Annex SL has significantly improved the integration of various management standards.
• Context setting is crucial for determining the scope and objectives of a management system.
• Risk assessments should be linked to context and opportunities for improvement.
• Measurement and monitoring are essential for evaluating the effectiveness of management systems.
• Auditing should be based on a risk assessment approach to ensure relevant areas are covered.
• Operational controls must align with compliance obligations and customer requirements.
• Management reviews are vital for assessing the adequacy of resources and achieving intended outcomes.
• Documentation should be structured to clearly reference and link different parts of the management system.

Chapters

00:00 Understanding Management System Standards

03:10 The Importance of Context in Standards

07:15 Interconnectedness of Clauses in Standards

11:22 Risk and Opportunity Assessment

16:11 Measuring Success in Management Systems

18:29 Connecting Shop Floor Control to Standards

20:08 Operational Control and Risk Management

21:50 The Importance of Auditing and Management Review

25:03 Assessing Resource Adequacy and Management Review

26:43 Interconnectedness in Operational Processes

28:00 Environmental Considerations in Operational Control

30:10 Aligning Risk Assessments Across Standards

31:31 Common Causes and Streamlined Auditing

33:16 Structuring Documentation for Clarity

35:08 Conclusion and Future Discussions

Key Links

Auva Website: www.auva.com

Apple Podcast: https://podcasts.apple.com/gb/podcast/by-all-standards/id1771677594

Spotify: https://open.spotify.com/show/79OUNj3vY9dmESR3okwHJa?si=871837f56dc149b6

Youtube: https://www.youtube.com/@auvacertification/podcasts

LinkedIN: https://www.linkedin.com/company/auva-certification-ltd

Instagram: @auvacert

Michael Venner: https://www.linkedin.com/in/michaelvenner-isocertificationexpert/

Ian Battersby: https://www.linkedin.com/in/ianthomasbattersby/

Blackmores UK: https://blackmoresuk.com/

Blackmores Linkedin Page: https://www.linkedin.com/company/blackmoresuk/posts/?feedView=all

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To learn more check out www.auva.com

Summary

In this conversation, Michael Venner and Martin Graham discuss the importance of effective management reviews, emphasising that they should be a continuous process rather than a one-off meeting. They explore the purpose of management reviews, the typical practices observed, and how organisations can better evidence their review processes. The discussion also highlights the role of technology in facilitating reviews and the need for organisations to engage employees in the review process. Ultimately, the conversation encourages businesses to challenge the status quo and think creatively about how they conduct management reviews to ensure they are genuinely beneficial.

Takeaways

• The secret to powerful reviews is to review your system continuously.
• Management reviews should not just be a meeting but an ongoing process.
• Outputs of management reviews are more important than just minutes.
• Engaging employees in the review process enhances effectiveness.
• Technology can aid in capturing and evidencing management reviews.
• Don't treat management reviews as a tick-box exercise for auditors.
• Use existing meetings to inform and enhance management reviews.
• Challenge the traditional approach to management reviews.
• The purpose of management reviews is to drive decisions and actions.
• Effective management reviews can significantly impact organisational performance.

Chapters

00:00 The Essence of Effective Management Reviews

02:33 Understanding the Purpose of Management Reviews

05:54 Typical Management Review Practices

10:43 Evidencing Management Reviews

15:39 Engaging Employees in the Review Process

20:31 Challenging the Status Quo in Management Reviews

25:58 The Role of Technology in Management Reviews

Key Links

Auva Website: www.auva.com

Apple Podcast: https://podcasts.apple.com/gb/podcast/by-all-standards/id1771677594

Spotify: https://open.spotify.com/show/79OUNj3vY9dmESR3okwHJa?si=871837f56dc149b6

Youtube: https://www.youtube.com/@auvacertification/podcasts

LinkedIN: https://www.linkedin.com/company/auva-certification-ltd

Instagram: @auvacert

Michael Venner: https://www.linkedin.com/in/michaelvenner-isocertificationexpert/

Martin Graham: https://www.linkedin.com/in/martin-graham-657251173/