What would shift if you finally stopped playing small and owned your worth, especially when it comes to money?

In property management, it’s easy to slip into hustle mode. To feel like you have to compete on price, chase clients who don’t value you, and hold back from raising your fees or starting your dream business because it doesn’t feel realistic.

But what if the problem isn’t the industry but your mindset?

In this episode, I chat with Denise Duffield-Thomas, who is a best-selling author and money mindset mentor for the new wave of online entrepreneurs who want to make money and change the world.⁣ She helps entrepreneurs like you charge premium prices, release the fear of money, and create first-class lives. ⁣

We talk about the unconscious blocks that hold women back from charging what they’re worth, why so many property managers undercharge even when they deliver incredible value, and how to shift your energy so you can attract aligned clients and the life you actually want.

Denise doesn’t just talk theory; she shares personal stories, mindset shifts, and simple, actionable tools that you can use to move through fear and self-doubt.

 ” The first big block that a lot of people have to start to unravel is this idea that you have to work really hard to make money, and I think that is really true about the property industry and anyone who works. Property management can be a hustling culture, right? There’s this idea that you have to hustle and work harder than the next person to succeed and sure, that might be true in some parts of the industry. But we each have our own personal relationship with work and money, and that mindset isn’t always serving us.“

- Denise Duffield-Thomas

We explore:

• The 3 most common money blocks that show up in business and how to identify yours
• Why do we tie our worth to how hard we work, and how to break free from that pattern
• What stops property managers from charging more, and how to shift it
• How to stop discounting your fees and start standing in your value
• The mindset shift that helped Denise manifest her dream home
• Why decluttering is one of the most powerful manifesting tools
• How to get the right energy to attract new clients, opportunities, and income
• Simple rituals) to calm your nervous system and reset your mindset
• How to surround yourself with possibility and stop playing small

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Sensor Global:

If you're feeling the weight of stress and overwhelm in your property management career, you’re not alone. In today’s episode, we’re taking a step back and diving into personal insights from a transformative retreat in Bali.

How this retreat helped them break free from the stress and overwhelm so common in property management. If you’ve ever felt the pressure of juggling client demands, property issues, and business growth, this episode is for you.

We’ll talk about how taking time for yourself, connecting with others, and rediscovering your purpose can completely shift the way you approach work and life. Whether you're a seasoned pro or just starting out, this episode offers practical tips and real talk on how to break free from burnout, manage your well-being, and find more balance in your career.

Dives into the importance of prioritising yourself because success in property management isn’t just about managing properties, but about managing your well-being. Kylie shares how taking time for reflection, connecting with others, and rediscovering your "why" can make all the difference. It's all about finding balance and clarity in a fast-paced world.

The retreat taught the value of stepping back, even for just a moment, to reset and gain perspective. It’s easy to get stuck in the grind, but taking breaks, getting creative, and leaning on others can help you see things more clearly. Kylie also talks about how small, intentional steps — like outsourcing tasks and using tech to streamline processes — can reduce stress and keep your business running smoothly.

A reminder that you don’t have to do it all alone. Taking care of yourself can lead to a more fulfilling career in property management.

If you’re feeling overwhelmed, take a moment to reflect, reach out for support, and make a small change. You’ve got this!

“To be honest, Ash's retreat was exactly what my heart and mind needed, and I can't wait to share why this matters so much for all of us in property management.” - Kylie Walker

We explore:

• Personal reflections from a retreat in Bali
• Experiences with stress in the property management industry
• Importance of connection and community among business owners
• The impact of stress on personal health and family life
• Strategies for self-care and reflection
• Reconnecting with one's core purpose in business
• The significance of stepping away from daily routines for new perspectives
• Encouragement to seek support and share experiences
• Practical steps to alleviate stress in the workplac

Connect with Done For You Services

Done For You Services - https://dfys.com.au/

Find out about our Done For You Social Media Management - https://dfys.mykajabi.com/done-for-you-sm

Find out about our Done for You Lead Generation - https://dfys.mykajabi.com/done-for-you-lead-generation

Connect with Done For You Services: https://www.instagram.com/doneforyouservices_/

Kylie’s Resources

Property Management Growth School:...

What if the reason your business isn’t growing has nothing to do with your systems or your skills and everything to do with how you see yourself?

In property management, we’re experts at holding it all together. Juggling the inspections, the emails, the team questions, the urgent calls. We’re flat out keeping the wheels turning. But somewhere along the way, we start to shrink. We default to ‘doing mode’ and forget how to lead with purpose, confidence, and presence.

We tell ourselves we need more time, better templates, or the right hire for team, but what if the real work starts with stepping up and being seen?

Leadership isn't about being louder. It’s about being truer. And sometimes the scariest thing isn’t failing, it's showing up as who we really are. This episode is a reminder that your experience, your story, and your way of doing things are enough and they might just be the thing someone else needs.

In this episode I chat with Andy Reid, who is a real estate coach, keynote speaker, author, and former auctioneer who knows exactly what it means to go from playing small to owning your space in the industry. He shares the behind the scenes of writing his book, navigating imposter syndrome, and why so many property managers are undervaluing what they bring to the table.

“A lot of the time, imposter syndrome hits us like a ton of bricks. But here’s the truth, millions of people know what you know. You didn’t get the book deal because of what you know. You got it because of who you are.” - Andy Reid

We explore:

• What’s really behind imposter syndrome and how to move through it
• Why values should reflect who you are not just what sounds professional
• The difference between credibility and relatability and why both matter
• What Gen Z employees need to stay loyal and it’s not just flexibility
• The truth about failure, and how to stop fearing it
• How to speak to your clients and team in a way that lands
• Why your BDM is the most important first impression your brand has
• The problem with “just doing the job” and what it means to lead with purpose
• Why property management is one of the most essential industries and how we need to start treating it that way

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Sensor Global: https://sensorinsure.com/ https://sensorglobal.com/

HD&U Sales Bundle:

If picking up the phone makes you feel anxious, sweaty, or full of self-doubt, you’re not the only one. We’re diving into what cold calling really feels like, why so many of us avoid it, and how to rewire your mindset so it actually becomes one of your most powerful growth tools.

We get real about the fear of rejection, the pressure to sound “perfect,” and the impostor syndrome that creeps in when you’re trying something that pushes you out of your comfort zone. These fears often stem from old stories we tell ourselves, like not being good enough or not knowing what to say, but it is possible to flip the script.

You’ll hear a personal story about how a simple, casual conversation turned into a major opportunity—no sales pitch, no pressure, just a genuine chat. That’s the magic of connection. Cold calling doesn’t have to be awkward or scripted. When you focus on building relationships and stay open to the process, the results follow.

We also touch on the physical side of fear—racing heart, shaky hands, overthinking—and give you practical ways to manage it so you can build momentum, confidence, and consistency.

This episode is your reminder that you don’t have to be perfect to start. You just have to start. The more you show up, the easier it gets—and the more wins you’ll create along the way.

“Cold calling felt scary, intimidating, and absolutely exhausting. Maybe you can relate to that. I would get all sweaty in my hands or under my armpits, my voice would be shaky, and I'd find myself talking fast or stumbling over my words.”

- Kylie Walker

We explore:

• Personal experiences with cold calling in the property management industry
• Struggles with confidence, rejection, and imposter syndrome
• Impact of childhood experiences on adult challenges
• Mindset shifts for overcoming fears related to cold calling
• Importance of genuine conversations and building connections
• Embracing discomfort as a part of personal growth
• The significance of rejection and learning from it
• Focusing on relationship-building rather than hard selling
• The value of adaptability and flexibility during calls
• Encouragement for listeners to take action and invest in personal growth

Connect with Done For You Services

Done For You Services - https://dfys.com.au/

Find out about our Done For You Social Media Management - https://dfys.mykajabi.com/done-for-you-sm

Find out about our Done for You Lead Generation - https://dfys.mykajabi.com/done-for-you-lead-generation

Connect with Done For You Services: https://www.instagram.com/doneforyouservices_/

Kylie’s Resources

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses:

Behind every growth focused property management business is someone working tirelessly to build trust, generate leads, and convert prospects into long term clients.

Growing your rent roll isn’t about one secret trick. It’s about showing up on the phones, in the follow ups, and with a message that speaks to the pain points property investors are feeling right now.

Whether you’re a property manager who’s wearing all the hats or a full time BDM looking to sharpen your process this episode is packed with insights and practical tools that can help you grow your rent roll with confidence.

I chat with Natasha Angelski who is the Team Leader of Business Development at Property Management Partners, supporting clients across Australia with expert guidance and service. With over 15 years in real estate, Natasha is known for growing rent rolls organically, building strong client relationships, and mentoring high-performing teams. Her experience spans residential, commercial, and rural property management, and she brings a practical, results driven approach to every aspect of her work.

Natasha shares what it’s like to go from managing properties to growing the business where success comes from good communication, regular follow up, and knowing the agency inside out.

“ Every business has a different style, so it's very important to speak to the director, speak to the team, understand their style, and understand what they have to offer. You need to know their fees, what kind of promotions there are to offer - understanding the business is key.” -Natasha Angeleski

We explore:

• The biggest challenges and wins Natasha faced moving from Property Manager to BDM
• How Natasha builds trust with leads across different states and markets
• Why research and understanding your agency’s value is key to conversions
• The truth about cold calling and how to make it work without sounding salesy
• Tips for staying consistent with follow ups and building long term trust
• Creative ways to add value during the nurture phase
• Why offers and timing matter during conversion
• How to use existing client data to find hidden leads
• Tools to help you write cold call scripts and value propositions in minutes

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Sensor Global: https://sensorinsure.com/ https://sensorglobal.com/

HD&U Sales Bundle:

Struggling to turn followers into clients? Your shortcut to smarter marketing. Learn how to blend organic content and paid ads into one powerful strategy that builds trust and gets results.

We dive into why organic content, like social media posts, behind-the-scenes videos, and client testimonials, is your secret weapon for building credibility and long-term relationships. It’s all about showing up consistently, offering value, and letting people get to know the real you and what your business stands for.

Of course, organic alone won’t always bring in the leads you want, especially when you’re trying to scale. That’s where paid ads come into play. This episode walks you through using Facebook lead ads the smart way, so you’re not just throwing money at boosted posts and hoping for the best.

You’ll also learn how to make these two strategies work together instead of in silos. For example, using organic content to build familiarity and trust, then using paid ads to retarget those warm leads with a compelling offer, like a free consultation or property assessment. This creates what’s known as funnel synergy, where people are nurtured by your content and guided naturally toward taking the next step.

If you’ve ever felt like your marketing is hit-or-miss, or you’re stuck trying to post on social media and learn ads on your own, this episode will give you clarity. You’ll get a practical, step-by-step look at how to show up online in a way that’s sustainable, strategic, and effective.

“Visibility, trust, and persistence are the keys to growing your business, and when you show up everywhere, your clients will start to notice, I promise you that”

- Kylie Walker

We explore:

• Comparison of organic content and paid advertising in property management
• Importance of a holistic marketing approach
• Role of organic content in building trust and authority
• Benefits of paid ads for immediate visibility and lead generation
• Synergy between organic content and paid ads in marketing strategies
• Actionable tips for implementing effective marketing strategies
• Importance of consistency in posting organic content
• Use of retargeting ads to engage potential clients
• Strategies for testing and refining marketing efforts
• Services offered for managing social media marketing and lead generation

Connect with Done For You Services

Done For You Services - https://dfys.com.au/

Find out about our Done For You Social Media Management - https://dfys.mykajabi.com/done-for-you-sm

Find out about our Done for You Lead Generation - https://dfys.mykajabi.com/done-for-you-lead-generation

Connect with Done For You Services: https://www.instagram.com/doneforyouservices_/

Kylie’s Resources

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https:

Growth - It’s the one word on every property management business owner’s lips right now but also the one thing that feels harder than ever to achieve. Whether it’s privacy laws, limited building activity, or just the competition out there, growing a rent roll today is tough.

Growth isn’t just about more properties; it’s about smart decisions, financial strategy, and knowing when and how to invest in your business. Buying a rent roll can be an incredible growth strategy but only if your current business is strong and your systems are ready to scale. If you don’t have a plan to keep and replace the properties you lose, growing your rent roll can end up costing you more than it makes.

Don’t wait until you need to grow. Get your business in order now! Whether that’s cleaning up your books, revisiting your team structure, or building better relationships. You’ll be more profitable, better prepared for opportunities, and in a position to say YES when that ideal rent roll pops up.

In this episode I chat with Steven Marinucci who is a trusted advisor in the commercial banking sector, with a specialised focus on rent roll funding for the real estate industry. Known as the go-to banker in this niche, Steven brings years of experience and a deep understanding of the unique challenges and opportunities facing real estate agencies. His passion lies in structuring tailored financial solutions that empower businesses to grow sustainably and maximise their potential.

Steven breaks down everything you need to know about financing a rent roll, and why chasing growth without a plan can do more harm than good. From cash flow strategies to retention tips and acquisition readiness, this is a masterclass in building a sustainable and scalable rent roll.

“  You have to remember that 10% of your managements are getting lost every year. Through sales, through mismanagement, through people moving back in, it's around that 10% mark. And if you don't have a plan to replenish that, the bigger you get, the more you need to replenish. So at a thousand managements, you need to find 100 managements every year” - Steven Marinucci

We explore:

• Why so many property management businesses are struggling to grow right now
• Why you keep losing managements each year and what you need to do to replace them
• The biggest mistake people make when buying a rent roll and how to avoid it
• Why organic growth is critical before you ever consider an acquisition
• Why property management only businesses struggle to scale and what to do instead
• How location, profitability, and proximity impact your rent roll’s value
• What banks really look at when approving finance for a rent roll purchase
• How to clean up your P&L and financials to prepare for a future opportunity
• The biggest red flags that slow down or block financing altogether
• How to run a leaner business by rethinking staffing, software, and outsourcing
• Real tips for making money with a 300 property rent roll without overspending
• Why you need to get your finances sorted before the perfect rent roll comes up for sale

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses:

AI is changing how people search for property managers. Are you showing up where it counts?

Discover how tools like ChatGPT are reshaping the way potential clients find and engage with your business. You’ll get easy-to-implement strategies to boost your visibility in AI-powered searches, no tech background required.

In this episode of the Property Management Podcast, I dive into the impact that AI tools like ChatGPT and Gemini are having on our industry. As a former sports journalist and co-owner of a $1 million real estate brand, I’m passionate about helping property managers adapt and thrive. I talk about why it’s so important for businesses to adjust their strategies to stay visible in AI-driven searches.

I share practical tips like using natural, conversational language, weaving in local content, keeping your info fresh, and building strong authority signals. Plus, I introduce a free cold calling ChatGPT tool I’ve created to help you communicate more effectively with clients and prospects. My goal with this episode is to empower women in property management to grow their businesses while balancing career and family life.

“AI is changing how people search. More and more property owners, investors, and potential clients are skipping traditional Google searches and going straight to AI tools like ChatGPT, Gemini, and even AI-powered voice assistants.”

- Kylie Walker

We explore:

• The impact of AI tools like ChatGPT and Gemini on property management and real estate searches.
• Strategies for adapting business practices to improve visibility in AI-generated search results.
• Importance of using natural conversational language in content creation.
• The significance of incorporating local content to enhance search relevance.
• The necessity of maintaining consistent and current content for digital trust.
• Leveraging authority signals from media features to boost credibility in AI searches.
• The shift from traditional search engines to AI platforms for information retrieval.
• Resources are available for improving cold calling and communication skills in the property management industry.
• Empowering women in the property management sector to balance career and family while growing their businesses.
• The future of online visibility focuses on relevance and helpfulness rather than just search engine rankings.

Connect with Done For You Services

Done For You Services - https://dfys.com.au/

Find out about our Done For You Social Media Management - https://dfys.mykajabi.com/done-for-you-sm

Find out about our Done for You Lead Generation - https://dfys.mykajabi.com/done-for-you-lead-generation

Connect with Done For You Services: https://www.instagram.com/doneforyouservices_/

Kylie’s Resources

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https: