
Outcomes over Output: Why Customer Behavior Is the Key Metric for Business Success
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Narrated by:
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Chris Abell
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By:
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Joshua Seiden
About this listen
In the old days, when we made physical products, setting project goals wasn’t that hard. But in today’s service - and software-driven world, “done” is less obvious. When is Amazon done? When is Google done? Or Facebook? In reality, services powered by digital systems are never done. So then how do we give teams a goal that they can work on? Mostly, we simply ask teams to build features - but features are the wrong way to go. We often build features that create no value. Instead, we need to give teams an outcome to achieve.
Using outcomes creates focus and alignment. It eliminates needless work. And it puts the customer at the center of everything you do. Setting goals as outcomes sounds simple, but it can be hard to do in practice. This book is a practical guide to using outcomes to guide the work of your team.
©2019 Joshua Seiden (P)2019 Joshua SeidenListeners also enjoyed...
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Critic reviews
"Josh’s crisp volume brims with insight about how to fly at just the right level - the level of outcomes. If you’ve ever wondered how M your MVP should be, or how to get more R in your OKRs, this book will help." (Nick Rockwell, CTO, NY Times)
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I was hoping for more
- By Eva-Stina on 12-07-19
By: Product School, and others
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The Mom Test
- How to Talk to Customers & Learn If Your Business Is a Good Idea When Everyone Is Lying to You
- By: Rob Fitzpatrick
- Narrated by: Rob Fitzpatrick
- Length: 3 hrs and 50 mins
- Unabridged
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They say you shouldn't ask your mom whether your business is a good idea, because she loves you and will lie to you. This is technically true, but it misses the point. You shouldn't ask anyone if your business is a good idea. It's a bad question, and everyone will lie to you at least a little. As a matter of fact, it's not their responsibility to tell you the truth. It's your responsibility to find it, and it's worth doing right.
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Very insightful
- By jere on 10-26-21
By: Rob Fitzpatrick
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The Lean Product Playbook
- How to Innovate with Minimum Viable Products and Rapid Customer Feedback
- By: Dan Olsen
- Narrated by: Dan Olsen
- Length: 10 hrs and 9 mins
- Unabridged
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Whether you work at a startup or a large, established company, we all know that building great products is hard. Most new products fail. The Lean Product Playbook helps improve your chances of building successful products through clear, step-by-step guidance and advice. The Lean Startup movement has contributed new, valuable ideas about product development and has generated lots of excitement. However, many companies have yet to adopt Lean thinking. Despite their enthusiasm and familiarity with the concepts, many teams run into challenges trying to adopt Lean because they lack guidance.
By: Dan Olsen
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Hooked: How to Build Habit-Forming Products
- By: Nir Eyal, Ryan Hoover
- Narrated by: Nir Eyal
- Length: 4 hrs and 40 mins
- Unabridged
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Why do some products capture our attention, while others flop? What makes us engage with certain products out of habit? Is there a pattern underlying how technologies hook us? This audiobook introduces listeners to the "Hooked Model", a four-step process companies use to build customer habits. Through consecutive cycles through the hook, successful products reach their ultimate goal of bringing users back repeatedly - without depending on costly advertising or aggressive messaging.
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Great book, wish the narration was a little better.
- By Todays The Best Day - Dani Davis on 07-21-15
By: Nir Eyal, and others
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Loved
- How to Rethink Marketing for Tech Products
- By: Martina Lauchengco
- Narrated by: Martina Lauchengco
- Length: 6 hrs and 56 mins
- Unabridged
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The best products can still lose in the marketplace. Why? They are beaten by stronger product marketing. Yet, product marketing is widely misunderstood. It includes segmenting and targeting customers, positioning products vs. alternatives, creating product collateral, and supporting sales teams. But great product marketing achieves much more: it identifies the best way to bring your product to market, accelerates your product's ability to penetrate markets over time, shapes what the world thinks about your product and your category, and inspires customers to tell your product's story.
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nothing special
- By KwikC on 04-03-23
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How to Lead in Product Management
- Practices to Align Stakeholders, Guide Development Teams, and Create Value Together
- By: Roman Pichler
- Narrated by: Roman Pichler
- Length: 5 hrs and 22 mins
- Unabridged
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This book will help you become a better product leader. Benefitting from Roman Pichler’s extensive experience, you’ll learn how to align stakeholders and guide development teams even in challenging circumstances, avoid common leadership mistakes, and grow as a leader. Written in an engaging and easily accessible style, How to Lead in Product Management offers a wealth of practical tips and strategies. Through helpful examples, the book illustrates how you can directly apply the techniques to your work.
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Good Book
- By Sarthak on 11-09-20
By: Roman Pichler
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Software Architecture: The Hard Parts
- Modern Trade-Off Analyses for Distributed Architectures
- By: Neal Ford, Mark Richards, Pramod Sadalage, and others
- Narrated by: Dena Dahilig
- Length: 12 hrs and 53 mins
- Unabridged
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There are no easy decisions in software architecture. Instead, there are many hard parts—difficult problems or issues with no best practices—that force you to choose among various compromises. With this book, you'll learn how to think critically about the trade-offs involved with distributed architectures. Architecture veterans and practicing consultants Neal Ford, Mark Richards, Pramod Sadalage, and Zhamak Dehghani discuss strategies for choosing an appropriate architecture.
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Great content. Terrible narration.
- By Alex on 12-16-23
By: Neal Ford, and others
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Radical Focus (Second Edition)
- Achieving Your Most Important Goals with Objectives and Key Results
- By: Christina Wodtke
- Narrated by: Samantha Desz
- Length: 6 hrs and 20 mins
- Unabridged
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When Hanna and Jack receive an ultimatum from the only investor in their struggling tea supply company, they must learn how to employ Objectives and Key Results (OKRs) with radical focus to get the right things done. Using Hanna and Jack’s story, Wodtke walks listeners through how to inspire a diverse team to work together in pursuit of a single, challenging goal, and how to stay motivated despite setbacks and failures.
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Radical Focus, Objectives and Key Results
- By Sean on 06-08-22
By: Christina Wodtke
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Product Management in Practice (2nd Edition)
- A Practical, Tactical Guide for Your First Day and Every Day After
- By: Matt LeMay
- Narrated by: Matt LeMay, Sara Powell
- Length: 10 hrs and 11 mins
- Unabridged
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Product management has become a critical function for modern organizations, from small startups to corporate enterprises. And yet, the day-to-day work of product management remains largely misunderstood. In theory, product managers are high-flying visionaries who build products that people love. In practice, they're hard-working facilitators who bring clarity and focus to their teams. In this thoroughly revised and expanded edition, Matt LeMay provides real-world guidance for current and aspiring product managers.
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Fantastic wisdom
- By A. Niedt on 09-24-24
By: Matt LeMay
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Playing to Win
- How Strategy Really Works
- By: Roger L. Martin, A.G. Lafley
- Narrated by: LJ Ganser
- Length: 7 hrs and 9 mins
- Unabridged
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Playing to Win, a noted Wall Street Journal and Washington Post best seller, outlines the strategic approach Lafley, in close partnership with strategic adviser Roger Martin, used to double P&G’s sales, quadruple its profits, and increase its market value by more than $100 billion when Lafley was first CEO (he led the company from 2000 to 2009). The book shows leaders in any type of organization how to guide everyday actions with larger strategic goals built around the clear, essential elements that determine business successwhere to play and how to win.
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The P&G Story
- By lniles on 04-14-15
By: Roger L. Martin, and others
What listeners say about Outcomes over Output: Why Customer Behavior Is the Key Metric for Business Success
Average customer ratingsReviews - Please select the tabs below to change the source of reviews.
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- Anonymous User
- 04-07-23
Brief and concise
I like how straightforward this book is with cited examples. I was eager for more content but then again I listened to it at 1.5x speed and was able to finish it in less than an hour.
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- Francisco
- 05-15-20
Great use of time
Compact but filled with specific and actionable insights. It's not the magic bullet there is no such thing. This is close. I've had success using similar principles but, not to this degree. Worth the hour or so to hear this audio book.
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- Patrick
- 11-20-24
Clear way results and out of routines
A change in focus that leads to solving problems rather than doing the same thing over and over and expecting different results. The examples were spot on and have me very good ideas on how to improve what my company does.
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- Alfredo Castaneda
- 01-18-23
Good short read
This book is clear, concise and mostly coherent. Mostly emphasized software applications but a bit too much on jargon. Concepts build of lean startup and agile methodology.
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- Dave Davis
- 05-20-22
Quick and Value Add Read
really good book for a short read and enjoyed the storyline. we'll be able to put some of the content and practice in my organization rather quickly. recommended!
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- tatianna
- 01-11-20
Quick, informative, and easy to understand
The first half was very informative for the individual to learn about the difference between outputs, outcomes, and impacts, and the overall view from different job levels within an organization.
The second half was about implementing an outcome focused approach within your team and company as a whole.
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2 people found this helpful
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- Shaq-Dev B
- 10-28-21
Short, yet thorough explanation: outcome thinking
Short, yet thorough explanation of outcome thinking. Great suggestions (questions) to provoke an outcome approach.
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- JT in L.A.
- 07-11-22
Great ideas. Well explained. a little incomplete.
Very brief. Zero fluff. Great premise and good explanation of the components of his proposed system. The book provided enough value for me to go back and take notes before testing out it's ideas.
Still, some things were missing.
The stories had happy endings and didn't address the usual messy realities.
Lacked approaches to internal organizational systems where outcomes are made up of leading indicators that aren't measured or leaders at different levels disagree about what outcomes matter.
Lacked effective approaches for organizations that tend toward the typical blame-the-person culture that avoids examining the impact of systems. (The type of organizational culture that W. Edwards Deming tried to transform is still alive and well.)
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- Anonymous User
- 02-20-24
skipped chapter 4
chapter 4 reads chapter 5, chapter 5 reads chapter 6 and so on. chapter 4 is skipped
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