Showing results by narrator "Tom" in All Categories

Whether you're in the trenches or the boardroom, you're going to encounter demanding, dissatisfied, and disagreeable customers. Are your people (and you) prepared to deal with them? Ignore a valid complaint and you could be the next viral sensation for all the wrong reasons. But give in to every demand and you may be consumed with the often petty complaints of your worst customers and wind up pandering to them with freebies, discounts, and special attention.

For proslavery leaders like John C. Calhoun and Jefferson Davis, the 19th-century world was torn between two hostile forces: a rising movement against bondage and an Atlantic plantation system that was larger and more productive than ever before. In this great struggle, Southern statesmen saw the United States as slavery's most powerful champion. Overcoming traditional qualms about a strong central government, slaveholding leaders harnessed the power of the state to defend slavery abroad.

The adoption of the landmark Voting Rights Act in 1965 enfranchised millions of Americans and is widely regarded as the crowning achievement of the civil rights movement. Yet fifty years later, we are still fighting heated battles over race, representation, and political power - over the right to vote, the central pillar of our democracy. A groundbreaking narrative history of voting rights since 1965, Give Us the Ballot tells the story of what happened after the act was passed.

Thornton Burgess wrote the Burgess Flower Book for children to instill a love of flowers in young children. Burgess uses one of his favorite characters, Peter Rabbit, to search for flowers. The story begins in early spring as Peter discovers the first blooms. Peter's search for flowers continues all summer and into the fall. Along the way, Burgess characters, including the Merry Little Breezes, Grandfather Frog, and others, help Peter find new flowers as they bloom. The description of the flowers is very detailed.

Starting something from the ground up is challenging. But how about transitioning into the leadership role of an existing organization? No matter how qualified you are, it can feel like an impossible juggling act to manage expectations without creating unnecessary conflict. Or to build trust and learn from others while implementing changes. And yet most leaders step into roles they didn't create. You have to navigate special personal, professional, and organizational needs that take into account the entire team and requires a certain mindset that doesn't come naturally to many leaders.

Are you ready to take your cloud computing skills to the next level? Look no further than the comprehensive resource you hold in your hands: CompTIA Cloud+ (Plus) Certification Practice Questions, Answers and Master the Exam.

The Bible is a narrative - the story of God's creation, humankind's fall, and God's plan of redemption. And it is filled with countless smaller stories that teach us about people, history, and the nature of God. It's no surprise that God would choose to reveal himself to us in story - after all, he hardwired us for story. Despite this, we so often attempt to share our faith with others not through story but through systems, arguments, and talking points - methods that appeal only to our mind and neglect our imagination and our emotions.

Hailed in Italy as the best book ever written about the mafia in any language, Cosa Nostra is a fascinating, violent, and darkly comic account that takes us deep into the inner sanctum of this secret society. John Dickie uses startling new research to reveal the inner workings of this secret society with a murderous record. He explains how the mafia began, how it responds to threats and challenges, and introduces us to the real-life characters that inspired the American imagination for generations, making the mafia an international, larger than life cultural phenomenon.

How to Find Happiness in Yourself is a concise, helpful guide to the 25 most important habits to improve your emotional state. When you follow the advice within, you will enjoy each moment, be at peace with yourself, and feel joyful about your existence.

"Years ago, I wrote about a retail store in the Palo Alto environs—a good one, which had a box of two-cent candies at the checkout. I subsequently remember that 'little' parting gesture of the two-cent candy as a symbol of all that is Excellent at that store. Dozens of people who have attended seminars of mine have come up to remind me, sometimes 15 or 20 years later, of “the two-cent candy story,” and to tell me how it had a sizable impact on how they did business."

The Wanderer is the first book ever to chart a wolf's movement, almost to the day, for an extended period of time. Informed by unique access to research and field notes, award-winning author, photographer, and naturalist Tom Walker shares the story of Wolf 258, nicknamed "the Wanderer," part of a research project that studied wolves in Alaska's Yukon-Charley Rivers National Preserve for more than two decades.

As German tanks rolled toward Paris in late May 1940, the US Ambassador to France, William Bullitt, was determined to stay put, holed up in the Chateau St. Firmin in Chantilly, his country residence. Bullitt told the president that he would neither evacuate the embassy nor his chateau. As German forces closed in on the French capital, Bullitt wrote the president, "In case I should get blown up before I see you again, I want you to know that it has been marvelous to work for you."

Intuition is the great differentiator in business. Listening to, trusting, and acting on your intuitive intelligence separates you from the pack as most people are not listening to theirs. Intuition is the one intangible skill that enables teams to function at a higher level and add more dimension and power to their ability to solve problems and grow. Yet the question that each business leader and manager struggles to answer is how do you train and develop intuitive thinking in a team to achieve the greatest result?

Poet, novelist, critic and campaigner Walter Scott invented the historical novel and shaped the world’s image of Scotland. His tales of heroism, romance and adventure were hugely successful, outselling Jane Austen and Lord Byron, and are still popular today. Included here are adaptations of five of the best-loved books in his ‘Waverley’ series, as well as two bonus programmes.

When they meet in the 1930s, Doris and Tup’s love is immediate. They marry quickly and Doris commits to the only life Tup ever wanted: working the Senter family farm. Soon their first child, Sonny, is born and Doris and Tup understand they are blessed. More children arrive - precocious, large-hearted Dodie and quiet, devoted Beston - but Doris and Tup take nothing for granted. When an unimaginable tragedy turns the family of five into a family of four, everything the Senters held faith in is shattered.

Many gifted people cultivate and appreciate their extraordinary intellect, but Dr. Patricia Gatto-Walden uses her 30 years of clinical experience to explore giftedness through the perspective of all the domains of a person: intellectual, emotional, physical, spiritual, and social. Only by acknowledging, understanding, and nurturing all the domains can gifted individuals embrace their whole gifted selves.

Steve Jobs, Jeff Bezos, the school teacher next door who amassed a million-dollar fortune.... Did these people succeed because they were more motivated or because they were more disciplined? The answer to both questions is yes - but not in the ways you might think. Anyone can achieve extraordinary things. The secret is setting goals that test the very limits of your abilities. In Hard Goals, Mark Murphy, the acclaimed author of Hundred Percenters, explains the science behind getting from where you are to where you want to be in your career, business, and life.

When painter Winslow Homer first sailed into the Gulf of Mexico, he was struck by its "special kind of providence." Indeed, the Gulf presented itself as America's sea - bound by geography, culture, and tradition to the national experience - and yet, there has never been a comprehensive history of the Gulf until now. And so, in this rich and original work that explores the Gulf through our human connection with the sea, environmental historian Jack E. Davis finally places this exceptional region into the American mythos in a sweeping history that extends from the Pleistocene age to the 21st century.

In this addition to the Catholic Commentary on Sacred Scripture, two well-respected New Testament scholars interpret the Gospel of John in its historical and literary setting as well as in light of the Church's doctrinal, liturgical, and spiritual tradition. They unpack the wisdom of the Fourth Gospel for the intellectual and spiritual transformation of its followers and connect the Gospel with a range of witnesses throughout the whole history of Catholicism.

To be a bookseller or librarian… You have to play detective. Be a treasure hunter. A matchmaker. An advocate. A visionary. A person who creates “book joy” by pulling a book from a shelf, handing it to someone and saying, “You’ve got to read this. You’re going to love it.” Step inside The Secret Lives of Booksellers and Librarians and enter a world where you can feed your curiosities, discover new voices, find whatever you want or require. This place has the magic of rainbows and unicorns, but it's also a business. The book business.