Customer Care
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Customer Care Excellence
- How to Create an Effective Customer Focus
- By: Sarah Cook
- Narrated by: Karen Cass
- Length: 10 hrs and 56 mins
- Unabridged
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Customer loyalty is essential to the long term financial success of your business, but with more choice then ever before, customers today have high expectations of the products and services they use. To continue to meet - and even to exceed - these high expectations, you need a top notch customer services system in place, and Customer Care Excellence will enable you to achieve just that.
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Customer Care Ethos
- By Noel on 10-04-19
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Customer Care Excellence
- How to Create an Effective Customer Focus
- Narrated by: Karen Cass
- Length: 10 hrs and 56 mins
- Release date: 11-30-17
- Language: English
- In clear, practical language, this book takes you through how you can develop and sustain a customer-service focus within your company....
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Becoming the Change
- Leadership Behavior Strategies for Continuous Improvement in Healthcare
- By: John Toussaint, Kim Barnas, Emily Adams - contributor
- Narrated by: Kyle Tait
- Length: 5 hrs and 37 mins
- Unabridged
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Health care is in the midst of a massive disruption. With financial structures in tatters and the future uncertain, this is the moment to begin the revolution. But first, leaders need to learn how to support staff at all levels as they make transformational improvements in care. This book demonstrates that real change is very personal and has to start at the top - whether you're an executive, governing board member, manager, or physician.
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Not a good audio book format
- By alexander schwetlick on 10-02-22
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Becoming the Change
- Leadership Behavior Strategies for Continuous Improvement in Healthcare
- Narrated by: Kyle Tait
- Length: 5 hrs and 37 mins
- Release date: 07-14-21
- Language: English
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Health care is in the midst of a massive disruption. With financial structures in tatters and the future uncertain, this is the moment to begin the revolution. But first, leaders need to learn how to support staff at all levels as they make transformational improvements in care....
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The Antidote to Suffering
- How Compassionate Connected Care Can Improve Safety, Quality, and Experience
- By: Christina Dempsey
- Narrated by: Caroline Miller
- Length: 7 hrs and 14 mins
- Unabridged
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Press Ganey's chief nursing officer Christina Dempsey has worked everywhere in healthcare, from the ward floor to the hospital boardroom. She has also experienced the system as a patient and as a family member of a critically ill patient. In The Antidote to Suffering, this 30-year healthcare veteran and patient-experience thought leader argues that the key to improving healthcare is to reduce the suffering - physical, psychological, and emotional - of patients and caregivers alike through Compassionate Connected CareTM.
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The Antidote to Suffering
- How Compassionate Connected Care Can Improve Safety, Quality, and Experience
- Narrated by: Caroline Miller
- Length: 7 hrs and 14 mins
- Release date: 07-27-21
- Language: English
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Christina Dempsey, a 30-year healthcare veteran and patient-experience thought leader, argues that the key to improving healthcare is to reduce the suffering - physical, psychological, and emotional - of patients and caregivers alike through Compassionate Connected CareTM....
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Customer Care: A Guide to Successful Customer Service
- By: Gavin Llambes
- Narrated by: Gavin Llambes
- Length: 51 mins
- Unabridged
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Gain the tools you need to provide excellent customer service. You will find within easy-to-understand and simple-to-apply techniques for improving your customer's experience.
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Great overview
- By InnerBeautyOut on 06-01-21
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Customer Care: A Guide to Successful Customer Service
- Narrated by: Gavin Llambes
- Length: 51 mins
- Release date: 07-25-18
- Language: English
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Gain the tools you need to provide excellent customer service. You will find within easy-to-understand and simple-to-apply techniques for improving your customer's experience....
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Customer Care
- The Ultimate Guide to Strategic Customer Support That Gets Your Business Loyal Clients
- By: Ruby Charitys
- Narrated by: Jesse Gross
- Length: 17 mins
- Unabridged
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This audiobook will discuss in-depth how you can get and keep loyal customers. It will show you what your potential customers expect to see at a high-quality business. It will guide you on how to train your employees and be able to emphasize how important their actions speak louder than words. Invest in a program that's geared towards strategic customer support. One which will allow your business to outshine the competition.
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Customer Care
- The Ultimate Guide to Strategic Customer Support That Gets Your Business Loyal Clients
- Narrated by: Jesse Gross
- Length: 17 mins
- Release date: 04-30-19
- Language: English
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This audiobook will discuss in-depth how you can get and keep loyal customers. It will show you what your potential customers expect to see at a high-quality business....
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The Sweaty Startup Guide to Starting Your Own Lawn Care Business
- From Seed to Growth in the Lawn Care Industry
- By: Barrett Williams, ChatGPT ChatGPT
- Narrated by: Virtual Voice
- Length: 1 hr and 15 mins
- Unabridged
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Are you tired of working for someone else in a job that doesn't fulfill you? Have you been dreaming of starting your own business and being your own boss? Look no further than The Sweaty Startup Guide to Starting Your Own Lawn Care Business. This comprehensive eBook will guide you through every step of the process of starting your own successful lawn care business. From identifying your target market to creating a business plan, dealing with difficult customers and innovating to stay ahead of the game, you'll be ready to hit the ground running. Chapter one introduces you to the industry, ...
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The Sweaty Startup Guide to Starting Your Own Lawn Care Business
- From Seed to Growth in the Lawn Care Industry
- Narrated by: Virtual Voice
- Length: 1 hr and 15 mins
- Release date: 04-21-24
- Language: English
- Are you tired of working for someone else in a job that doesn't fulfill you? Have you been dreaming of starting your own business and being your ...
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Communication Rx
- Transforming Healthcare Through Relationship-Centered Communication
- By: Calvin L. Chou, Laura Cooley
- Narrated by: Neal Vickers
- Length: 7 hrs and 52 mins
- Unabridged
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Research shows that nothing impacts patient experiences more than the quality of communication. The key to better healthcare outcomes is communication. Over the past four decades, the Academy of Communication in Healthcare has worked tirelessly with health systems, teaching communication skills that put relationships - between patients and providers, as well as among providers - at the center of care. Now, for the first time, ACH's proven and effective methodology is detailed in this invaluable step-by-step guide.
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Communication Rx
- Transforming Healthcare Through Relationship-Centered Communication
- Narrated by: Neal Vickers
- Length: 7 hrs and 52 mins
- Release date: 08-03-21
- Language: English
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Research shows that nothing impacts patient experiences more than the quality of communication. While beneficial, the latest in cutting-edge technology and techniques aren't enough to ensure the best possible care for patients. The key to better healthcare outcomes is communication....
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Build Customer Loyalty - Identify Customer Needs - A Step by Step Guide to Understanding Your Customers
- By: Meir Liraz
- Narrated by: Virtual Voice
- Length: 24 mins
- Unabridged
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This guide will walk you step by step through all the essential phases of building customer loyalty while identifying customers' needs. Buyer orientation - understanding and satisfying your customers - is essential for commercial success. This guide explains how small companies can profit from understanding their customers. My name is Meir Liraz and I'm the author of this book. According to Dun & Bradstreet, 90% of all business failures analyzed can be traced to poor management. This is backed up by my own experience. In my 31 years as a business coach and consultant to businesses, I've ...
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Build Customer Loyalty - Identify Customer Needs - A Step by Step Guide to Understanding Your Customers
- Narrated by: Virtual Voice
- Length: 24 mins
- Release date: 05-19-24
- Language: English
- This guide will walk you step by step through all the essential phases of building customer loyalty while identifying customers' needs. Buyer ...
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The Cosmetologist's Handbook
- Incorporating Hair Extensions into Your Salon Business
- By: Barrett Williams, ChatGPT ChatGPT
- Narrated by: Virtual Voice
- Length: 1 hr and 19 mins
- Unabridged
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Introducing "The Cosmetologist's Handbook" - your ultimate guide to mastering the world of hair extensions and transforming your salon business! Unleash your artistic potential and empower your clients to embrace their true beauty with this comprehensive, step-by-step guide to hair extension services. Begin your journey by discovering the diverse world of hair extensions and learn how to cater to the specific needs of your target market. Delve deeper into the art of perfecting your salon's atmosphere to create an unforgettable experience for your hair extension clients. Explore the various ...
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The Cosmetologist's Handbook
- Incorporating Hair Extensions into Your Salon Business
- Narrated by: Virtual Voice
- Length: 1 hr and 19 mins
- Release date: 04-21-24
- Language: English
- Introducing "The Cosmetologist's Handbook" - your ultimate guide to mastering the world of hair extensions and transforming your salon business! ...
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Las dos caras del servicio [The Two Sides of Service]
- 34 experiencias que nos recuerdan la importancia de servir [34 Experiences That Remind Us of the Importance of Serving]
- By: Gabriel Vallejo López
- Narrated by: Gabriel Vallejo López
- Length: 6 hrs and 40 mins
- Unabridged
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Gabriel Vallejo López presenta 34 casos ¡de la vida real! que nos recuerdan la importancia de tener modelos de servicio al cliente de clase mundial.
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Las dos caras del servicio [The Two Sides of Service]
- 34 experiencias que nos recuerdan la importancia de servir [34 Experiences That Remind Us of the Importance of Serving]
- Narrated by: Gabriel Vallejo López
- Length: 6 hrs and 40 mins
- Release date: 12-21-20
- Language: Spanish
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Gabriel Vallejo López presenta 34 casos ¡de la vida real! que nos recuerdan la importancia de tener modelos de servicio al cliente de clase mundial....
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Customer Success Bundle: 2 in 1 Bundle
- Customer Care, Customer Service
- By: Ruby Charitys, Anne M. Bacal
- Narrated by: Jesse Gross, Nick Dolle
- Length: 39 mins
- Unabridged
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Almost every business depends on its customers and your one is probably no different. Without the customer there is no order and without the order there is no profit. It's easy to see how a business could quickly fold without great customer service at its core. Making sure your customer service is as good a it can be is now much easier with this bundle.
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Customer Success Bundle: 2 in 1 Bundle
- Customer Care, Customer Service
- Narrated by: Jesse Gross, Nick Dolle
- Length: 39 mins
- Release date: 11-19-20
- Language: English
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Almost every business depends on its customers and your one is probably no different. Without the customer there is no order and without the order there is no profit. It's easy to see how a business could quickly fold without great customer service at its core....
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Contact, Care, Communicate
- How Interpersonal Skills Are the Foundation of Genuine Customer Service
- By: Stephanie Dollschnieder
- Narrated by: Stephanie Dollschnieder
- Length: 2 hrs and 47 mins
- Unabridged
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Discover the secrets of effective customer interaction and watch your business grow. Contact, Care, Communicate contains insights gleaned from over two decades of successful training, research, and consultation in the field of customer service.
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Contact, Care, Communicate
- How Interpersonal Skills Are the Foundation of Genuine Customer Service
- Narrated by: Stephanie Dollschnieder
- Length: 2 hrs and 47 mins
- Release date: 06-01-17
- Language: English
- Discover the secrets of effective customer interaction and watch your business grow....
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Customer Service: The Ultimate Guide to Learning the Art of Customer Experience Excellence
- By: Anne M. Bacal
- Narrated by: Nick Dolle
- Length: 21 mins
- Unabridged
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Overall
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Performance
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Almost every business depends on its customers, and yours is probably no different. Without the customer, there is no order, and without the order, there is no profit. It’s easy to see how a business could quickly fold without great customer service at its core. Making sure your customer service is as good as it can be is now much easier with this audiobook, Customer Service: The Ultimate Guide to Learning the Art of Customer Experience Excellence.
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Great for businesses!
- By BookWorm on 12-21-19
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Customer Service: The Ultimate Guide to Learning the Art of Customer Experience Excellence
- Narrated by: Nick Dolle
- Length: 21 mins
- Release date: 02-06-19
- Language: English
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Making sure your customer service is as good as it can be is now much easier with this audiobook, Customer Service: The Ultimate Guide to Learning the Art of Customer Experience Excellence.
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Communication Rx
- Transforming Healthcare Through Relationship-Centered Communication
- By: Calvin L. Chou, Laura Cooley
- Narrated by: Neal Vickers
- Length: 7 hrs and 52 mins
- Unabridged
-
Overall
-
Performance
-
Story
Research shows that nothing impacts patient experiences more than the quality of communication. The key to better healthcare outcomes is communication. Over the past four decades, the Academy of Communication in Healthcare has worked tirelessly with health systems, teaching communication skills that put relationships - between patients and providers, as well as among providers - at the center of care. Now, for the first time, ACH's proven and effective methodology is detailed in this invaluable step-by-step guide.
-
Communication Rx
- Transforming Healthcare Through Relationship-Centered Communication
- Narrated by: Neal Vickers
- Length: 7 hrs and 52 mins
- Release date: 08-03-21
- Language: English
-
Research shows that nothing impacts patient experiences more than the quality of communication. While beneficial, the latest in cutting-edge technology and techniques aren't enough to ensure the best possible care for patients. The key to better healthcare outcomes is communication....
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The Antidote to Suffering
- How Compassionate Connected Care Can Improve Safety, Quality, and Experience
- By: Christina Dempsey
- Narrated by: Caroline Miller
- Length: 7 hrs and 14 mins
- Unabridged
-
Overall
-
Performance
-
Story
Press Ganey's chief nursing officer Christina Dempsey has worked everywhere in healthcare, from the ward floor to the hospital boardroom. She has also experienced the system as a patient and as a family member of a critically ill patient. In The Antidote to Suffering, this 30-year healthcare veteran and patient-experience thought leader argues that the key to improving healthcare is to reduce the suffering - physical, psychological, and emotional - of patients and caregivers alike through Compassionate Connected CareTM.
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The Antidote to Suffering
- How Compassionate Connected Care Can Improve Safety, Quality, and Experience
- Narrated by: Caroline Miller
- Length: 7 hrs and 14 mins
- Release date: 07-27-21
- Language: English
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Christina Dempsey, a 30-year healthcare veteran and patient-experience thought leader, argues that the key to improving healthcare is to reduce the suffering - physical, psychological, and emotional - of patients and caregivers alike through Compassionate Connected CareTM....
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