Customer Success

Product List
    • How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
    • By: Nick Mehta, Dan Steinman, Lincoln Murphy
    • Narrated by: Tim Andres Pabon
    • Length: 8 hrs and 25 mins
    • Release date: 07-07-17
    • Language: English
    • 4.5 out of 5 stars 374 ratings
    • The subscription business model is hot - from software to music to movies to diet programs, investors and public markets want businesses that create recurring payments....

    Regular price: $24.06 or 1 credit

    Sale price: $24.06 or 1 credit

    • How to Thrive in One of the World’s Fastest Growing Careers - While Driving Growth for Your Company
    • By: Ashvin Vaidyanathan, Ruben Rabago
    • Narrated by: Daniel Henning
    • Length: 7 hrs and 22 mins
    • Release date: 03-24-20
    • Language: English
    • 4.5 out of 5 stars 70 ratings
    • The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance....

    Regular price: $17.19 or 1 credit

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    • Why the Next Frontier of CS is Digital and How You Can Leverage it to Drive Durable Growth
    • By: Nick Mehta, Kellie Capote
    • Narrated by: Teri Schnaubelt
    • Length: 6 hrs and 58 mins
    • Release date: 07-09-24
    • Language: English
    • Not rated yet
    • In Digital Customer Success: The Next Frontier, a team of trailblazing customer success professionals and digital entrepreneurs delivers an insightful discussion of the next stage in customer success management.

    Regular price: $17.19 or 1 credit

    Sale price: $17.19 or 1 credit

    • A Proven Framework to Drive Impactful Client Outcomes for Your Company
    • By: Wayne McCulloch
    • Narrated by: Nick Hardcastle
    • Length: 8 hrs and 6 mins
    • Release date: 12-06-21
    • Language: English
    • 4.5 out of 5 stars 23 ratings
    • Wayne McCulloch has more than 25 years of experience in the software industry — years spent in training, adoption, and customer experience, the building blocks for customer success....

    Regular price: $15.59 or 1 credit

    Sale price: $15.59 or 1 credit

  • Regular price: $15.75 or 1 credit

    Sale price: $15.75 or 1 credit

    • What We Should Know About the People We Don't Know
    • By: Malcolm Gladwell
    • Narrated by: Malcolm Gladwell
    • Length: 8 hrs and 42 mins
    • Release date: 09-10-19
    • Language: English
    • 4.5 out of 5 stars 70,963 ratings
    • Malcolm Gladwell, host of the podcast Revisionist History and author of the number-one New York Times best seller Outliers, reinvents the audiobook in this immersive production of Talking to Strangers, a powerful examination of our interactions with people....

    Regular price: $19.49 or 1 credit

    Sale price: $19.49 or 1 credit

    • How to Get Clients to Stay Longer, Feel Happy and Achieve Better Results
    • By: Jay Goncalves, Ben McLellan
    • Narrated by: Ben McLellan
    • Length: 5 hrs and 28 mins
    • Release date: 02-06-23
    • Language: English
    • 5 out of 5 stars 3 ratings
    • What are companies like Uber, IKEA, Belgo, and Eurostar doing that makes them so profitable? They know how to scale relationships. But online gurus are lying to you about scaling to hundreds of clients without creating an exceptional customer experience.

    Regular price: $19.95 or 1 credit

    Sale price: $19.95 or 1 credit

    • How Great Leaders Inspire Everyone to Take Action
    • By: Simon Sinek
    • Narrated by: Simon Sinek
    • Length: 7 hrs and 18 mins
    • Release date: 09-05-17
    • Language: English
    • 4.5 out of 5 stars 27,374 ratings
    • The inspirational best seller that ignited a movement and asked us to find our why. Discover the book that is captivating millions on TikTok and that served as the basis for one of the most popular TED Talks of all time - with more than 56 million views and counting....

    Regular price: $20.25 or 1 credit

    Sale price: $20.25 or 1 credit

    • Why Certain Experiences Have Extraordinary Impact
    • By: Chip Heath, Dan Heath
    • Narrated by: Jeremy Bobb
    • Length: 6 hrs and 24 mins
    • Release date: 10-03-17
    • Language: English
    • 4.5 out of 5 stars 4,679 ratings
    • The Power of Moments shows us how to be the author of richer experiences....

    Regular price: $14.99 or 1 credit

    Sale price: $14.99 or 1 credit

    • Why Every Aspect of Your Business Model Needs a Paradigm Shift
    • By: Nick Mehta, Allison Pickens, Maria Martinez - foreword
    • Narrated by: Chloe Cannon
    • Length: 10 hrs and 6 mins
    • Release date: 07-31-20
    • Language: English
    • 5 out of 5 stars 22 ratings
    • If leaders aren't integrating their digital offerings into a philosophy of customer success, they will be defeated in the next decade because technical excellence and other traditional competitive advantages are becoming too easy to imitate....

    Regular price: $21.49 or 1 credit

    Sale price: $21.49 or 1 credit

    • Actionable CX Strategies to Better Understand, Attract, and Retain Customers
    • By: Debbie Levitt
    • Narrated by: Debbie Levitt
    • Length: 16 hrs and 35 mins
    • Release date: 02-15-23
    • Language: English
    • 5 out of 5 stars 3 ratings
    • Customers Know You Suck is the how-to manual for customer centric product marketing. Its highly actionable models, maps, and processes empower everyone to improve the customer experience....

    Regular price: $24.95 or 1 credit

    Sale price: $24.95 or 1 credit

    • Customer Strategy in the Age of AI
    • By: Mark Abraham, David C. Edelman
    • Narrated by: Christopher Douyard
    • Length: 8 hrs and 12 mins
    • Release date: 11-05-24
    • Language: English
    • Not rated yet
    • Consumers want personalized experiences, but few companies are rising to the challenge. To be done effectively, personalization must be a critical element of an organization's strategy.

    Regular price: $17.49 or 1 credit

    Sale price: $17.49 or 1 credit

  • Regular price: $15.53 or 1 credit

    Sale price: $15.53 or 1 credit

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    • The 6 Keys To Deliver A World-Class Experience
    • By: David Brownlee
    • Narrated by: Virtual Voice
    • Length: 2 hrs and 10 mins
    • Release date: 02-15-24
    • Language: English
    • 5 out of 5 stars 1 rating
    • Customer Service Success, The 6 Keys To Deliver A World-Class Experience, offers you new solutions to the age-old challenges that you face in your ...

    Regular price: $14.99 or 1 credit

    Sale price: $14.99 or 1 credit

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    • The Quest to Solve Problems Before They Happen
    • By: Dan Heath
    • Narrated by: Dan Heath
    • Length: 7 hrs and 47 mins
    • Release date: 03-03-20
    • Language: English
    • 4.5 out of 5 stars 1,525 ratings
    • New York Times best-selling author Dan Heath examines how to prevent problems before they happen, drawing on insights from his innovative behavior research, as well as hundreds of new interviews with unconventional problem solvers....

    Regular price: $14.99 or 1 credit

    Sale price: $14.99 or 1 credit

    • How a Small Manufacturer Transformed into an Internet of Things (IoT) Solutions Provider and Unlocked $2 Million in SaaS Revenue
    • By: Christian Shaffer
    • Narrated by: Kevin Kollins
    • Length: 1 hr and 36 mins
    • Release date: 12-28-15
    • Language: English
    • 4 out of 5 stars 21 ratings
    • Customer Success is Key is a story about how a small company supercharged its business model with a connected products strategy....

    Regular price: $6.95 or 1 credit

    Sale price: $6.95 or 1 credit

    • Strategies for Seamless Service Integration and Customer Renewals
    • By: Stephen Hyang
    • Narrated by: Virtual Voice
    • Length: 7 hrs and 34 mins
    • Release date: 12-25-24
    • Language: English
    • Not rated yet
    • Dive into the comprehensive guide to mastering Cisco Combined Services and their applications in IT performance optimization and customer success ...

    Regular price: $5.99 or 1 credit

    Sale price: $5.99 or 1 credit

    • The Remarkable Power of Giving People More than They Expect
    • By: Will Guidara
    • Narrated by: Will Guidara
    • Length: 8 hrs and 37 mins
    • Release date: 10-25-22
    • Language: English
    • 5 out of 5 stars 3,134 ratings
    • Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world. How did Guidara pull off this unprecedented transformation?

    Regular price: $15.75 or 1 credit

    Sale price: $15.75 or 1 credit

    • When New Technologies Cause Great Firms to Fail
    • By: Clayton M. Christensen
    • Narrated by: L.J. Ganser
    • Length: 8 hrs and 37 mins
    • Release date: 04-18-17
    • Language: English
    • 4.5 out of 5 stars 1,759 ratings
    • Innovation expert Clayton Christensen shows how even the most outstanding companies can do everything right - yet still lose market leadership....

    Regular price: $21.49 or 1 credit

    Sale price: $21.49 or 1 credit

    Included in Plus membership
  • Regular price: $6.95 or 1 credit

    Sale price: $6.95 or 1 credit